Customer Service Consultant jobs in Newport News, VA
Recently Added Customer Service Consultant jobs
Customer Service Consultant
- Caliber Holdings LLC
-
Newport, VA
FULL_TIME
- Service Center Newport News JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay – Paid weekly and eligible for overtime Paid Vacation & Holidays – Can begin accruing day 1 Career growth opportunities – we promote from within! A career for life: You’ll gain hands-on experience within a production shop. REQUIREMENTS: 2 years of customer facing experience; sales experience a plus Must have a valid driver’s license and be eligible for coverage under our company insurance policy Must be able to pass all pre-employment screenings including background and MVR checks ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Passion for learning the collision industry Be able to understand instructions – written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Must be able to provide personable, friendly “World Class” customer service to internal and external customers Caliber is an Equal Opportunity Employer Job Summary Provide World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center Essential Job Duties Properly greet customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required. Handle walk-in customer pay estimates, adjusted claim estimates, and preliminary DRP and/or DRP drive-in estimates as/if assigned. Prepare estimates, capture repairs, pre-order parts, or schedule repairs as needed. Follow up on non-captured repairs Demonstrate competence in all areas of Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating Effectively communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber and client guidelines and SOPs Assist Service Advisors by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries Effectively utilize all computer programs related to Caliber’s Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating Other duties as assigned Skill/Requirements High school diploma or GED Must be at least 18 years of age Must have a valid driver's license and be eligible for coverage under company insurance policy (Not an excluded driver) Ability to effectively communicate with others, oral and written Strong sales orientation Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment Physical Requirements / Working Conditions Position is based in a normal shop environment. Daily activity may consist of: physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, a regular exposer to work near mechanical parts. Caliber emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states, Caliber Auto Care for mechanical repair and quick oil change services and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.
- 1 Month Ago
Customer service
- Harris Teeter
-
Suffolk, VA
FULL_TIME
- Be responsible with the overall direction, coordination, and evaluation of this department; Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards...Hiring Im...
- 3 Days Ago
Customer service
- Path-Arc
-
Suffolk, VA
FULL_TIME
- The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve ...
- 4 Days Ago
Customer Service
- Focus Group Services LLC
-
Langley, VA
FULL_TIME
- Focus Group Services Llc in Hampton, 61 SPAAT is looking for one customer service to join our 17 person strong team. We are located on 62 Spaatz Dr Building #290. Our ideal candidate is attentive, pun...
- 1 Month Ago
Customer service
- American Red Cross
-
Hampton, VA
FULL_TIME
- Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red ...
- 7 Days Ago
Customer service
- Harris Teeter
-
Hampton, VA
FULL_TIME
- Be responsible with the overall direction, coordination, and evaluation of this department; Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards...Hiring Im...
- 12 Days Ago
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0 Customer Service Consultant jobs found in Newport News, VA area
Walgreens - Customer Service Associate
- Walgreens
-
Newport News, VA
- As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making peop...
- 5/7/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Newport News, VA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 5/6/2024 12:00:00 AM
Patient Coordinator
- Benevis
-
Hampton, VA
- Overview: Patient Coordinator Spencer Dental and Braces-Hampton, VA Full Time Competitive Pay Comprehensive Benefits Off...
- 5/6/2024 12:00:00 AM
Assistant Service Center Manager - Hampton Coliseum
- Valvoline Instant Oil Change
-
Hampton, VA
- Overview: What Youll Do: As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Man...
- 5/6/2024 12:00:00 AM
Automotive Service Director
- Casey Auto Group
-
Newport News, VA
- Are you a successful Service Manager or an experienced Service Advisor who is ready for the next level? The Virginia Pen...
- 5/6/2024 12:00:00 AM
Genesis/Hyundai Service Advisor
- Mills Auto Group
-
Hampton, VA
- SUMMARY Classis Hyundai/Genesis of Hampton is hiring for a experienced service advisor. We are searching for great peopl...
- 5/4/2024 12:00:00 AM
Service Advisor
- Casey Volkswagen
-
Newport News, VA
- If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it! We're hiring S...
- 5/3/2024 12:00:00 AM
Courtesy Clerk/Grocery Bagger
- Kroger
-
Hampton, VA
- Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and...
- 5/3/2024 12:00:00 AM
About Newport News, Virginia
Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water.
The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Consultant jobs
$53,831 to $64,487
Newport News, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Service Consultant do?
Customer Service Consultant in Bend, OR
Receive and review individual performance metric reports and action plan with manager to understand individual performance.
March 26, 2023
Enter service data into computer for billing and scheduling purposes.
May 12, 2023
Update in a timely and accurate manner so that associates are able to track service inquiries and resolution.
May 21, 2023
Customer Service Consultant
Supports department and follows organization and department procedures to complete tasks in a timely manner.
January 12, 2023
Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
February 01, 2023