Customer Service Director jobs in Cape Coral, FL

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Customer Service Director jobs

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Port Charlotte, FL FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off
  • 13 Days Ago
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Service Director
  • Gallery Residential
  • Fort Myers, FL FULL_TIME
  • Job Title: Service DirectorDepartment: Property ManagementReports To: Community DirectorFLSA Status: Non-ExemptPosition Summary: The Service Director oversees and performs technical and mechanical wor...
  • 14 Days Ago
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Customer Service
  • Good Greek Moving and Storage
  • Fort Myers, FL FULL_TIME
  • Are you looking for a rewarding opportunity to expand your career? If so, LOOK no further! Good Greek Franchises, and its affiliates Good Greek Realty and Good Greek Moving and Storage are expanding i...
  • 1 Month Ago
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Customer Service
  • Good Greek Moving and Storage
  • Cape Coral, FL FULL_TIME
  • Are you looking for a rewarding opportunity to expand your career? If so, LOOK no further! Good Greek Franchises, and its affiliates Good Greek Realty and Good Greek Moving and Storage are expanding i...
  • 1 Month Ago
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Customer Service
  • Good Greek Moving and Storage
  • Lehigh, FL FULL_TIME
  • Are you looking for a rewarding opportunity to expand your career? If so, LOOK no further! Good Greek Franchises, and its affiliates Good Greek Realty and Good Greek Moving and Storage are expanding i...
  • 1 Month Ago
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Customer Service/Service Advisor
  • Boss Truck Shops, Inc
  • Ft Myers, FL OTHER
  • Overview The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting custome...
  • 23 Days Ago
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0 Customer Service Director jobs found in Cape Coral, FL area

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GROUNDSKEEPER
  • H & H Staffing
  • Fort Myers, FL
  • Job Description Calling all Groundskeepers! If you have an eye for detail, enjoy the outdoors and light maintenance then...
  • 4/29/2024 12:00:00 AM
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Lead and Copper Regional Lead-Charlotte,NC
  • Black & Veatch
  • Fort Myers, FL
  • **Lead and Copper Regional Lead-Charlotte,NC** Date: Apr 25, 2024 Location: Charlotte, TX, US US Company: Black & Veatch...
  • 4/29/2024 12:00:00 AM
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Product Marketing Manager Associate - Orthobiologics
  • Arthrex
  • Naples, FL
  • Requisition ID: 59756 Title: Product Marketing Manager Associate - Orthobiologics Division: Arthrex, Inc. (US01) Locatio...
  • 4/28/2024 12:00:00 AM
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Bonita HC Lead Server
  • The Terraces
  • Bonita Springs, FL
  • WE'RE WAITING TO HEAR FROM YOU. COME JOIN OUR FAMILY AND GROW YOUR CAREER WITH US!Our team is only as strong as each ind...
  • 4/28/2024 12:00:00 AM
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A
Account Executive
  • Aspire Partners USA
  • Cape Coral, FL
  • Aspire Partners seeks current or former Business Professionals, Executives, B2B Sales reps, Finance executives, CFOs, CO...
  • 4/27/2024 12:00:00 AM
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Medication Assistant
  • Experience Senior Living
  • Cape Coral, FL
  • The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower peop...
  • 4/26/2024 12:00:00 AM
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Part-Time Brand Ambassador
  • Custom Decorators Inc
  • Naples, FL
  • Job Description Job Description Part-Time Brand Ambassador Job Description Job Summary The Brand Ambassador is responsib...
  • 4/25/2024 12:00:00 AM
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F
Paralegal Contract Low Income Tax Clinic
  • Florida Rural Legal Services, Inc.
  • Fort Myers, FL
  • Florida Rural Legal Services Inc seeks a Paralegal to provide support for its Low-Income Taxpayer Clinic and General Pra...
  • 4/25/2024 12:00:00 AM
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About Cape Coral, Florida

Cape Coral /ˈkɒrəl/ is a city located in Lee County, Florida, United States, on the Gulf of Mexico. Founded in 1957 and developed as a planned community, the city grew to a population of 154,305 by the year 2010. The city's population estimate was 165,831 for 2013 and 179,804 for 2016. With an area of 120 square miles (310 km2), Cape Coral is the largest city between Tampa and Miami. It is a principal city in the Cape Coral – Fort Myers, Florida Metropolitan Statistical Area. The population estimate for the statistical area was 679,513 for 2014. The city is known as a "Waterfront Wonderland";...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$160,227 to $223,437
Cape Coral, Florida area prices
were up 1.5% from a year ago
View detail

What does a Customer Service Director do?

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