Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Answers telephone and responds to emails in a friendly and professional manner
Maintain high standard for service levels through training, in-servicing, and continuous monitoring
Ensure the community provides excellent customer services to residents and their families by developing systems, fostering communication, and personally responding to questions, comments, and concerns
Generate, log, troubleshoot and respond to resident grievances
Arrange tickets to in demand shows, sporting events and concerts
Make recommendations for participation in events and activities at the facility and in the surrounding community for resident and their guests
Adapt to constantly changing situations and personalities of residents and their guests ensuring quality service to all.
May lead and supervise the concierge team to ensure they offer the best service knowledge and assistance to guests
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0 Customer Service Director jobs found in Detroit, MI area