Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
MUST HAVE MANUFACTURING BACKGROUND
Are you a dynamic and inspiring service leader ready to make a significant impact in a customer-centric organization that places a premium on the well-being and growth of its employees? We are seeking a highly experienced and strategic Director of Service to join our team and drive excellence in all aspects of the customer experience. As the driving force behind our customer-centric business model, you will play a pivotal role in shaping the future of our organization by fostering a culture that cares deeply about both our customers and our employees. If you thrive in an environment that values innovation, collaboration, and the enrichment of lives, we invite you to explore this exceptional opportunity.
What You’ll Be Doing
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