Customer Service Director jobs in Milwaukee, WI

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Compensation: Base salary range $55,000 to $65,000, with uncapped monthly commission, annual bonus structure and monthly auto allowance. Salary is based on knowledge, skills, and experience and has been geographically adjusted.

Product Sales (80%) - Prospect, source, and maintain quality customers in assigned area. Achieve and exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets and to project number of contacts to be made. Manage, call on, and sell service products including service plans, fixed pricing repairs, overhauls, etc. to customers in assigned area. Follow up on new leads and referrals resulting from field activity and as referred by telemarketing activity. Follow up on "Lost Boy's". Establish rapport and maintain regular contact with existing and new customers (particularly key accounts). Respond promptly to customer inquiries. Introduce new products and service upgrades. Research solutions to customer problems. Study customer needs and coordinate prime equipment sales with Sales Managers. Support or develop any local distributors when they exist. Actively engage in planned prospecting activities geared at increasing the customer base, and continually increase your market share. Maintain customer base, sales activities, opportunities, quotations, and leads on a daily basis within C4C. Maintains the highest standards of customer service across a service environment.

Always maintain a professional image through personal actions and initiatives. Enhance division and Company reputation and brand image by consistently working to implement the Company's core values of commitment, interaction, and innovation. Drive our principles of "First in mind, First in choice." Initiate discussion of terms and conditions.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees relevant to this mission.

Personal Development (10%) - Update job knowledge (for both products and sales/marketing strategies and skills) by participating in educational opportunities; reading professional publications; networking; and participating in professional organizations. Utilize the Business Portal and continually work towards personal growth.

Reporting (10%) - Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget. Prepare monthly reports and the expense report in a timely manner. Report on special developments, information, or feedback gathered through field activity, including recommendations for product, service, pricing changes and evaluation of competitive developments.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

To succeed, you will need

None.

3 years of relevant industrial sales experience a must, preferably in the compressed air industry.

Four-year degree in business or marketing or equivalent work experience.

Must be self-directed and have excellent organizational, interpersonal and communication (verbal and written) skills. Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required both day and overnight. Must have a valid driver's license.

In return, we offer you

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Salary range $55,000 to $65,000, based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

City
Milwaukee

Recruiter
joseph.coleman@atlascopco.com

Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.