Customer Service Manager jobs in Appomattox, VA
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Project Manager - Customer Service
- Arconic
-
Harrisonburg, VA
FULL_TIME
-
Job Description
Description - External
We have an immediate opening for a Project Manager in our Kawneer business. The Project Manager role is responsible for servicing our customer orders, and regularly communicating with customers.
Job Responsibilities and Duties:- Responsible for managing customers in geographic locations.
- Timeliness of responses to customers via email and phone call is key.
- Order management: partnering with individuals from the various areas (estimating, drafting, etc.), problem solving, and best practice sharing to support customer needs.
- Within order management, responsibilities also include but are not limited to processing LOI’s, purchase orders, sales tax credits, feedback and claims management, and transferring orders to other locations.
- Order management: proactive management of orders that may not meet original deadline, notifying customers of status if something has changed, and working with plant personnel around scheduling.
- Position is in direct communication and interacts with: customers, sales team, estimation, drafting/engineering, takeoff, order processing team members, and manufacturing personnel.
- Resolves customer concerns and field issues. Escalates as needed.
- Self-directed and works independently.
- Be proactive vs reactive.
- Coordinates and advances project status, from Order Entry through Engineering and Manufacturing.
Major Activities and Key Challenges Include:- Understand market needs (customer needs, competitive information).
- Act as a liaison between the customers and Kawneer.
- Obtain profitable orders (understanding of job margins and determining any issues).
- Must be self-motivated, people-oriented, service-oriented, and possess the ability to work with others.
- Strong interpersonal and leadership skills.
- Develop and maintain positive working relationships. Represent Kawneer in a positive manner.
- Must possess conflict management skills.
- Ability to provide constructive feedback and suggestions for potential process improvement opportunities.
- High level of proficiency using Microsoft Office Suite.
- Must have file management and computer skills in all Kawneer front-end applications, as well as organizational/time management skills.
Basic Qualifications:- High School Diploma or GED from an accredited institution.
- Experience with Microsoft Word and Excel.
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- Experience with Kawneer customers and/or products.
- 2 years of experience in a manufacturing or construction industry experience.
- 1 year of experience in customer service
Arconic Corporation, a Fortune 500 company, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.
We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.
At Arconic, we:
Act With Integrity.
We lead with respect, honesty, transparency and accountability.
Safeguard our Future.
We protect and improve the health and safety of our employees, communities and environment.
Grow Stronger Together.
We cultivate an inclusive and diverse culture that advocates for equity.
Earn Customer Loyalty.
We build customer partnerships through best-in-class products and service.
Drive Operational Excellence.
We pursue continuous improvement through innovation, agility, people development and collaboration.
Create Value.
We achieve success by generating and growing value for our stakeholders.
United States Equal Employment Opportunity Statement
Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
About The Team
ABOUT HARRISONBURG, VA FACILITY. Harrisonburg is an independent city located in the heart of the Shenandoah Valley region of Virginia. The City of Harrisonburg is centrally located within two hours in any direction of Richmond, Virginia and Washington, D.C. The city is a special blend of small-town hospitality mixed with vibrant culinary and recreational options. Outdoor enthusiasts flock to George Washington and Jefferson National Forests, Shenandoah National Park, and a multitude of parks and trails. Home to James Madison University and Eastern Mennonite University, Harrisonburg is a tourist destination which offers world class entertainment and many unique attractions. - 14 Days Ago
Customer service manager
- Food Lion
-
Brookneal, VA
FULL_TIME
- PRIMARY PURPOSE Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Str...
- 19 Days Ago
Assistant Customer Service Manager
- Food Lion
-
Lynchburg, VA
FULL_TIME
- Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 1...
- 26 Days Ago
FT Assistant Manager Customer Service
- Food Lion
-
Keysville, VA
FULL_TIME
- Address: USA-VA-Keysville-Rt 3 Box 3CStore Code: Store 01232 Front End (7220265)Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. T...
- 4 Days Ago
FT Manager Customer Service (H)
- Food Lion
-
Brookneal, VA
FULL_TIME
- Address: USA-VA-Brookneal-425 Lusardi StreetStore Code: Store 01236 Front End (7220324)Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since ...
- 6 Days Ago
FT Assistant Manager Customer Service
- Food Lion
-
Lovingston, VA
FULL_TIME
- Address: USA-VA-Lovingston-85 Calohill DriveStore Code: Store 01531 Front End (7225584)Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since ...
- 18 Days Ago
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0 Customer Service Manager jobs found in Appomattox, VA area
Customer Service
- Hobby Lobby
-
Lynchburg, VA
- **Job Title:** Customer Service Representative **Overview:** Hobby Lobby is seeking enthusiastic and customer-focused in...
- 6/11/2024 12:00:00 AM
Customer Service Representative - State Farm Agent Team Member
- John Staton - State Farm Agent
-
Dillwyn, VA
- Job Description Job Description Benefits: Opportunity for advancement Position Overview Looking for a part-time job that...
- 6/10/2024 12:00:00 AM
Pharmacy Customer Service Associate
- WALGREENS
-
Lynchburg, VA
- Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provide...
- 6/10/2024 12:00:00 AM
At Home Customer Service
- Carmax
-
Appomattox, VA
- Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
- 6/9/2024 12:00:00 AM
PT sales associate
- Food Lion
-
Lynchburg, VA
- Address: USA-VA-Lynchburg-21039-B Timberlake Rd. Store Code: Store 00108 Front End (7206279) Food Lion has been providin...
- 6/9/2024 12:00:00 AM
Customer Service Associate
- Royal Farms
-
Bedford, VA
- Description: The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the comple...
- 6/8/2024 12:00:00 AM
Senior Customer Service Representative - Claims
- Genworth Financial
-
Lynchburg, VA
- As an Operations team member, youll play a crucial role in delivering world class customer service and capabilities to o...
- 6/8/2024 12:00:00 AM
PT Sales Associate - Cashier
- Food Lion
-
Lynchburg, VA
- Address: USA-VA-Lynchburg-2909 Memorial Ave. Store Code: Store 00219 Front End (7207563) Food Lion has been providing an...
- 6/8/2024 12:00:00 AM
About Appomattox, Virginia
Appomattox is a town in Appomattox County, Virginia, United States. The population was 1,733 at the 2010 census. It is the county seat of Appomattox County.
Appomattox is part of the Lynchburg Metropolitan Statistical Area.
Appomattox is located at 37°21′32″N 78°49′35″W / 37.35889°N 78.82639°W / 37.35889; -78.82639 (37.358973, −78.826438).
According to the United States Census Bureau, the town has a total area of 2.2 square miles (5.6 km²)....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$86,159 to $115,406
Appomattox, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020