Customer Service Manager jobs in the United States

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2021

Customer Service Representative (Warranty)
  • Pahlisch Homes Inc.
  • Portland, OR
  • The Customer Care Representative is responsible for managing, coordinating, and controlling new ... This role will provide superior customer service and be a trusted resource for homeowners in ...
  • 19 hours ago

Customer Service Representative
  • Golden West Food Group
  • Los Angeles, CA
  • ... management · Expertly utilizing inventory and ordering systems to efficiently and effectively ... customer service and communication skills · Experience with EDI system is preferred · Excellent ...
  • 19 hours ago

Service Manager
  • Trek Bikes
  • Kennewick, WA
  • We build only products we love, provide incredible hospitality to our customers, and change the ... What you'll do As Service Manager, you'll be the operations lead for your store's Service Center ...
  • yesterday

Customer Service Specialist - South Jordan, UT (Position works from Home)
  • Merit Medical
  • South Jordan, UT
  • Ability to manage multiple projects and requests efficiently and effectively to meet deadlines ... Customer service * Communication skills * Return product process * Product knowledge * Shipping ...
  • 3 days ago

Customer Service Represntative
  • ProLogistix
  • Seattle, WA
  • Customer Service Representatives Needed for a High-Volume Contact Center in Seattle Multiple shifts ... Managing an average of 50-60 calls, 150 chats and 50 emails per shift - simultaneously
  • 3 days ago

Customer Service Representative (Part-Time)
  • MCI
  • Dover, NH
  • POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS ... Utilize systems and technology to complete account management tasks * Accurately document and ...
  • 4 days ago

Domino's Customer Service Rep/Pizza Maker - Holly Springs - Competitive Pay - 5994
  • Domino's
  • Red Banks, MS
  • Advancement opportunities including Assistant Manager, General Manager, Area Supervisor, Field Trainer, and Franchise Ownership. • Many of our current Franchise owners started as Customer Service ...
  • 4 days ago

Customer Service/Sales
  • The Home Depot
  • Bolinas, CA
  • Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
  • 6 days ago

Income Estimation for Customer Service Manager jobs
$84,892 to $118,374