Customer Service Manager jobs in Canton, OH
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Supply Chain Customer Service Manager
- Sonoco
-
Canton, OH
FULL_TIME
-
From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive.
Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.Responsible for providing outstanding customer service by leading and motivating the CSR team and developing and maintaining key processes to increase customer satisfaction.What you’ll be doing:- Complies with established job safety practices, policies and procedures as specified in plant and corporate directives for the safe performance of the work assignment.
- Supports and follows the SQF (Safe Quality Food System) guidelines of the food safety system.
- Direct and manage all aspects of the Customer Service Department activities, policies, objectives, and initiatives.
- Manage the CSR customer account assignment and establish key backup support.
- Engaging with customers regarding their forecast and supply chain information.
- Participates in the SIOP process, manage and provide any data required.
- Engaged in the customer RFQ process and new customer onboarding procedures.
- Setting performance metrics, training staff, handling escalated customer issues, and analyzing customer feedback.
This position is located at our Columbus, Ohio or Brookline, Ohio facility.We’d love to hear from you if:- Strong leadership, excellent communication, conflict resolution, and focus on continuous improvement.
- Working Knowledge in manufacturing principles, practices, nomenclature, and procedures.
- Logistics management, production planning, manufacturing environment, financial management, business principles and practices
- Microsoft Excel, CRM, and general ERP system knowledge.
- Ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard production planning techniques, procedures, and criteria.
Compensation:- The annual base salary range for this role is from $132,160 to $148,680, plus a annual target bonus of 12.5% of base salary
At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.Benefits- Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
- 401(k) retirement plan with company match
- Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
- Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
- Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
- Tuition reimbursement
We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic. - Just Posted
Customer Service & Operations Manager (Ianniello Agency)
- Z Insurance Group
-
Coshocton, OH
FULL_TIME
- Benefits:Bonus based on performanceCompetitive salaryOpportunity for advancementTraining & developmentAgency Support StaffAn Insurance Agency is seeking an ambitious individual as customer support sta...
- 24 Days Ago
Customer service
- EA Solutions
-
Canton, OH
FULL_TIME
- Job Description Customer Service Computer Job - Work from Home Part Time Work from Home Administration - Computer Online Data Entry & Short Studies / Feedback - Part Time & Full Time Work - No Experie...
- 2 Days Ago
Customer service and
- The Rustman Agency
-
Philadelphia, OH
FULL_TIME
- No Cold Calling - No Door Knocking - Heck No leaving your house. We are 100% Virtual. Training at your finger tips, industry leading carrier partners, best way to build a business, turn key opportunit...
- 24 Days Ago
Assistant Manager
- NORTHEASTERN FOOD SERVICE INC
-
Canton, OH
FULL_TIME
- DescriptionNEVER UNDERESTIMATE THE POWER OF THE TOGA!As a top international pizza chain in business for more than 50 years, Little Caesars offers tremendous opportunities in operations management. As ...
- 8 Days Ago
Assistant Manager
- NORTHEASTERN FOOD SERVICE INC
-
Massillon, OH
FULL_TIME
- DescriptionNEVER UNDERESTIMATE THE POWER OF THE TOGA!As a top international pizza chain in business for more than 50 years, Little Caesars offers tremendous opportunities in operations management. As ...
- 8 Days Ago
Filters
- Current Active Filter
- Canton, OH
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Manager jobs found in Canton, OH area
Customer Service Representative
- Overhead Door Corporation
-
Mount Hope, OH
- www.geniecompany.com * Respond to customer's inquiries and/or complaints regarding the company's product or services. * ...
- 12/16/2024 12:00:00 AM
Customer Service Representative
- Associated Materials
-
Cuyahoga Falls, OH
- Customer Service Representative Since 2022, Associated Materials / Alside has been undergoing a transformation to maximi...
- 12/16/2024 12:00:00 AM
Customer Service Representative
- CollisionRight
-
Barberton, OH
- SUMMARY: The Customer Service Representative is primarily responsible for providing excellent service to the customer in...
- 12/16/2024 12:00:00 AM
Customer Service Representative
- J&O Plastics
-
Akron, OH
- Overview: J&O Plastics is seeking a Customer Service Representative to ensure outstanding service to our customers. This...
- 12/16/2024 12:00:00 AM
Customer Service Representative
- EssilorLuxottica
-
Youngstown, OH
- Requisition ID: 864352 Position:Full-Time Total Rewards: Benefits/Incentive Information EssilorLuxottica is a global lea...
- 12/14/2024 12:00:00 AM
Customer Service - Representative
- Waterway Carwash
-
Aurora, OH
- Overview: Waterway is now hiring Customer Service - Representatives at our Pepper Pike location! As a Customer Service -...
- 12/14/2024 12:00:00 AM
Customer Service Representative
- Hall's Culligan Water
-
Canton, OH
- Culligan of Canton, Ohio is currently seeking an Entry Level Customer Service Representative to join our office support ...
- 12/12/2024 12:00:00 AM
Customer Service Representative
- CollisionRight
-
Tallmadge, OH
- SUMMARY: The Customer Service Representative is primarily responsible for providing excellent service to the customer in...
- 12/12/2024 12:00:00 AM
About Canton, Ohio
Canton (/ˈkæntən/) is a city in and the county seat of Stark County, Ohio, United States. Canton is located approximately 60 miles (97 km) south of Cleveland and 20 miles (32 km) south of Akron in Northeast Ohio. The city lies on the edge of Ohio's extensive Amish country, particularly in Holmes and Wayne counties to the city's west and southwest. Canton is the largest municipality in the Canton-Massillon, OH Metropolitan Statistical Area, which includes all of Stark and Carroll counties. As of the 2010 Census, the population was 73,007, making Canton eighth among Ohio cities in population.
F...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$89,970 to $120,507
Canton, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020