Customer Service Manager jobs in Manchester, NH
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Customer Service Manager Trainee (H)
- Hannaford
-
Manchester, NH
FULL_TIME
-
Address: USA-NH-Manchester-79 Bicentennial Drive
Store Code: Store 08177 Management (2756249)
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
PRIMARY PURPOSE
Management trainee program is designed to equip future managers with the skills and knowledge necessary to be effective in this position.
Supervise all duties and responsibilities of the store associates in the absence of Store Manager. Effectively assist in the management of all Store operations and to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy.
QUALIFICATIONS
• A high school graduate or equivalent preferred.
• Understanding of store operations and merchandising techniques.
• Effective communication, customer service, and selling skills.
• Associate must have effective interpersonal and organizational skills.
• Ability to lead and supervise a team, demonstrated.
• Ability and willingness to learn multiple tasks and technical requirements including, successful completion of the forklift and power jack training and strong problem-solving skills.
• Associate must meet minimum age requirements.
Physical Requirements
• Lift up to 20 lbs. regularly, including overhead lifting, and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly.
• Meet established volume/activity standards.
• Stand or walk 100% of the time.
• Frequent reaching, grasping and lifting individual stock items below waist level or above shoulder level.
• Frequent bending, kneeling and squatting.
• Be able to handle a variety of substances associated with cleaning materials, packaging materials and food products.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
• Ability to use computers, calculators and communication systems required to perform the job functions.
PREFERRED REQUIREMENTS
• Responsible for supporting management of all aspects of Center Store operations as delegated by the Center Store Manager.
• Effectively lead all Center store associates.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations.
• Assist in growing sales through effective merchandising strategies.
• Maintain effective work schedules to meet production and customer service standards as well as associates’ personal needs.
• Conduct associate performance appraisals as directed.
• Maintain current knowledge of and adhere to all of the standard practices in the Center Store Standard Practices Manual.
• Ensure that department conditions involving department appearance, quality, variety, safety, and food safety are consistently maintained at the highest level.
• Understand and use company tools such as; financial reports, scheduling, productivity, ordering, and business information systems.
• Receive, store, process and merchandise all products in accordance with established department guidelines.
• Maintain accurate records of production, shrink, sales, and inventory.
• Cut, mark and stock product, as required.
• Assist in communicating department and company policies to associates.
• Perform various department functions as needed to meet production and customer service guidelines.
• Treat all store information as strictly confidential.
• Assist in special projects.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Salary range is between $18.95 - $27.25 Hrly
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
Job Requisition: 373334_external_USA-NH-Manchester_4122024 - 2 Days Ago
Customer Service Manager Trainee (H)
- Hannaford
-
Londonderry, NH
FULL_TIME
- Address: USA-NH-Londonderry-6 Hampton Drive Store Code: Store 08185 Management (2741238) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still ...
- 9 Days Ago
Service Manager - Derry, NH
- VIP Tires & Service
-
Derry, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 15 Days Ago
Service Manager - Manchester, NH
- VIP Tires & Service
-
Manchester, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 15 Days Ago
Service Manager - Keene, NH
- VIP Tires & Service
-
Keene, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 15 Days Ago
Service Manager - Bedford, NH
- VIP Tires & Service
-
Bedford, NH
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 15 Days Ago
Filters
- Current Active Filter
- Manchester, NH
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Manager jobs found in Manchester, NH area
Customer Service Representative
- DB Roberts
-
Wilmington, MA
- Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
- 4/26/2024 12:00:00 AM
Customer Service Manager
- International Flavors & Fragrances Inc.
-
Haverhill, MA
- **Customer Service Manager** **Location:** Haverhill, GB ****Job Description**** We are currently looking to recruit a C...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- Garlock Flexibles
-
Gardner, MA
- Job Description Job Description DEPARTMENT: Customer Service POSITION TITLE: Customer Service Representative DIRECT REPO...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- Consultive Strategy Group
-
Lynnfield, MA
- Job Description Job Description About Us: CSG is a leading sales and marketing agency dedicated to providing exceptional...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Infinite Electronics, Inc.
-
North Andover, MA
- Position Description: Infinite Electronics is investing in bright, agile, and diverse talent to join our Customer Succes...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- EARLY ENTERPRISE LLC
-
Nashua, NH
- Job Description Job Description We are looking for a customer-oriented service representative. A customer service repres...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- DB Roberts
-
Wilmington, MA
- Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Mr. Handyman
-
Dover, NH
- Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Han...
- 4/22/2024 12:00:00 AM
About Manchester, New Hampshire
Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721.
Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$96,033 to $128,631
Manchester, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020