Customer Service Manager jobs in Port Saint Lucie, FL
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
- National Service Source
-
Melbourne, FL
FULL_TIME
-
USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements. For more information visit us at www.ussiglobal.com.
REQUIRED
- Only Local Candidates will be considered
- Must be able to meet the shift/days requirement listed below
- Computer proficient (MS Office experience including working in Excel)
Job Title: Customer Service Representative
Location: Melbourne, FL (Onsite position, not remote)
Pay: $22.00/hr
Shift: Sunday to Thursday from 11:00pm to 7:00am (Friday and Saturday Off)*Please Note, this position will involve 3 to 6-months of training that may take place at a different shift during traditional business hours.*
Overview
This role will interface with television engineers, master station control personnel, technicians, plant operations engineers, and head end technicians as well as working with our customer’s help desk operators and coordinating service to locations around the United States.
We are responsible for maintaining a database including information from customers, our own field staff and ensuring customer satisfaction. We seek people who can come across in a friendly and professional manner and can remain courteous when faced with a difficult or angry customer.
Essential Duties & Responsibilities- Maintain good relations with the customers, technicians and staff.
- Communicate and build rapport with technicians; convey trust and assurance.
- Respond to customer / technician requests and questions.
- Obtain an understanding of which decisions can be made alone and what requires consultation with others; act accordingly.
- Analyze and rectify customer / technician concerns using established procedures.
- Receive and enter work orders in a timely manner.
- Select the most qualified technician near the site.
- Monitor and record technician progress on work orders.
- Prepare work orders with complete job requirements listed in a clear and concise manner.
- Fax work orders to selected technician.
- Coordinate an ETA and communicate it to the customer, end user and technician.
- Order, ship and track equipment needed to complete work orders.
- Accomplish tasks by working with others and be a good team player
- Recognize how decisions may impact others
- Seek input from others when necessary.
- Other miscellaneous duties as assigned.
- 26 Days Ago
- Percepta
-
Melbourne, FL
FULL_TIME
- Requisition Title : Customer Service Case Manager (03UZY) US-FL-Melbourne Description At Percepta, we bring first-class service across each market we support. As a Customer Service Case Manager in Mel...
- 25 Days Ago
- HERSHEY ICE CREAM & CAFE
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FORT PIERCE, FL
FULL_TIME
- Hershey Ice Cream & Cafe in Fort Pierce, FL is looking for one PT- Customer Service Manager to join our 7 person strong team. The position will work 20-30 hrs. per week. We are located on 825 Seaway D...
- 8 Days Ago
- BOYD'S 1 STOP PROCESS SERVICE, INC.
-
Fort Pierce, FL
FULL_TIME
- We are a small legal support firm. We have been family owned and operated since the inception of the company in 1989. Required skills: phone etiquette, accurate typing skills, willingness to learn, ab...
- 6 Days Ago
- Tire Choice Auto Service Centers
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Melbourne, FL
FULL_TIME
- Company Description Monro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades o...
- 26 Days Ago
- Walgreens Health
-
VERO BEACH, FL
PART_TIME
- Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Custom...
- 22 Days Ago
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- Port Saint Lucie, FL
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0 Customer Service Manager jobs found in Port Saint Lucie, FL area
- Warrior Service Company
-
West Palm Beach, FL
- Job Description Job Description Job description Warrior Services is looking for a hands-on, roll-up-your-sleeve person a...
- 4/30/2024 12:00:00 AM
- Community Choice Financial Family of Brands
-
Port Saint Lucie, FL
- Overview: As a Customer Service Representative (CSR), you will use your love for business, people, and the community cou...
- 4/29/2024 12:00:00 AM
- Pizza Hut
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Port Saint Lucie, FL
- Description: What's on the menu: •DailyPay! •Opportunity to advance quickly- we will train you! •Food Discounts •Flexibl...
- 4/29/2024 12:00:00 AM
- Fort Pierce Utilities Authority
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Fort Pierce, FL
- Salary assigned will be commensurate with experience. Direct interaction with the public in collecting active and delinq...
- 4/29/2024 12:00:00 AM
- Papa Kwan's
-
Juno Beach, FL
- Job Description Job Description Immediate opening! Manage the operations of fast pace coffee shop cafe. Number one Respo...
- 4/26/2024 12:00:00 AM
- Brunswick
-
Stuart, FL
- **_Are you ready for whats next?_** _Come explore opportunities within Brunswick, a global marine leader committed to ch...
- 4/26/2024 12:00:00 AM
- Armellino Insurance Agency
-
Stuart, FL
- Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsib...
- 4/26/2024 12:00:00 AM
- Community Choice Financial Family of Brands
-
PORT ST. LUCIE, FL
- Overview: As a Customer Service Representative (“CSR”), you will use your love for business, people, and the community c...
- 4/17/2024 12:00:00 AM
About Port Saint Lucie, Florida
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