Customer Service Manager jobs in Sacramento, CA
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
- Service Champions Inc
-
Rancho Cordova, CA
FULL_TIME
-
At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding and fulfilling career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a robust team environment, and competitive compensation and benefits.Join the Bell Brothers team as a Web Customer Service representative and become integral to our commitment to delivering unparalleled customer satisfaction. This dynamic role requires a diverse skill set, blending multitasking, quick thinking, and a customer-centric mindset. If you're ready to thrive in a fast-paced, goal-driven environment while making a positive impact, this is the opportunity for you.
Why Choose Us:
- Customer-Centric Focus: We guarantee 100% customer satisfaction at Bell Brothers. As a Web Customer Service Representative, you'll play a key role in ensuring this promise is kept with every customer interaction.
- Dynamic Responsibilities: From handling a high volume of inquiries via various channels to booking appointments with a high conversion rate, you'll be at the forefront of delivering exceptional service.
- Problem Solving: Utilize critical thinking skills to identify client concerns and provide effective solutions. Your ability to make sound judgment calls and express empathy will be crucial in exceeding customer expectations.
- Product Knowledge: Proactively gain and understand our products and services, allowing you to assist clients and relay information to internal departments efficiently.
- Professional Growth: Join a culture that values motivation and passion. We encourage personal and professional development to help you thrive in your role.
Requirements:
- Customer-Centric Mindset: Dedication to providing superior customer service is a must.
- Typing Skills: Must type at least 50 WPM
- Communication Skills: Exceptional written and verbal communication skills, with the ability to handle elevated customers professionally and patiently.
- Multitasking Mastery: Navigate a fast-paced, deadline-driven environment while maintaining accuracy and attention to detail.
- Flexibility: Work within a flexible schedule, showcasing your commitment to delivering exceptional service even during varying shifts.
Benefits:
- Comprehensive Package: Enjoy medical, dental, vision, life insurance, and a 401K plan.
- Work-Life Balance: Paid time off ensures you have the time you need for relaxation and personal pursuits.
Working Conditions:
- Professional Environment: Use standard office equipment while enjoying the camaraderie of a fast-paced, goal-driven setting.
- Career Development: Embrace a role where your dedication can lead to personal and professional growth.
Don't miss this chance to be part of a team that values your skills, passion, and commitment to exceptional customer service. Join Bell Brothers and make a difference in the lives of our valued customers. Apply today!
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.
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- 19 Days Ago
- Telesec Answering Service LLC
-
Yuba, CA
FULL_TIME
- Part-Time Positions Are Available You will need to take the time to read the details Telesec Answering Services LLC provides answering services 24 hours a day, 7 days a week for a wide variety of clie...
- 1 Day Ago
- Broadway Medical Service and Supply
-
Sacramento, CA
FULL_TIME
- Local, family owned business is looking for an organized, outgoing, “Go above and beyond” type of customer service representative for it's Sacramento office. Position requires attention to detail, abi...
- 16 Days Ago
- ACE Cash Express
-
Sacramento, CA
FULL_TIME
- $1,000 Signing Bonus $400 payable within 30 days after successful completion of 15-shift training. $600 payable within 30 days after successful completion of 90 days of employment. Must be in good sta...
- 20 Days Ago
- Alvearium Marketing
-
Sacramento, CA
FULL_TIME
- Here at Alvearium Marketing, we specialize in Customer Service, Sales, and Marketing. We are fortunate enough to be partnered with some of the nation’s most well-known telecommunications companies. Ou...
- Just Posted
- Alvearium Marketing
-
North Highlands, CA
FULL_TIME
- Here at Alvearium Marketing, we specialize in Customer Service, Sales, and Marketing. We are fortunate enough to be partnered with some of the nation’s most well-known telecommunications companies. Ou...
- 29 Days Ago
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0 Customer Service Manager jobs found in Sacramento, CA area
- Solstice Marketing, inc
-
Sacramento, CA
- Job Description Job Description The consumer comes first within the hospitality industry and that is no exception at Sol...
- 4/26/2024 12:00:00 AM
- GWM Inc
-
Sacramento, CA
- Are you looking to make a long-lasting impact on the business you work with? Looking for a clear path to advancement? Wa...
- 4/25/2024 12:00:00 AM
- POS Portal, Inc.
-
Sacramento, CA
- ** Customer Service Representative** **Job Category****:** POS Portal **Requisition Number****:** CUSTO002860 Showing 1 ...
- 4/25/2024 12:00:00 AM
- Walmart
-
Sacramento, CA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
- Airgas
-
Sacramento, CA
- R10040212 Customer Service Representative (Open) Location: Sacramento, CA (Regional Office) - Cust. installations How wi...
- 4/23/2024 12:00:00 AM
- Fortuna BMC
-
Folsom, CA
- Customer Support Representative AT A GLANCE: Pay: $20.00 - $24.00 per hour DOE Location: Folsom, CA Employment Type: Ful...
- 4/23/2024 12:00:00 AM
- Txtav
-
Sacramento, CA
- Job Description Customer Service Manager - Sacramento, CA ( **Job Number:** 299865 ) **Description** **JOB SUMMARY:** Th...
- 4/22/2024 12:00:00 AM
- Orkin
-
Sacramento, CA
- Overview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to ...
- 4/22/2024 12:00:00 AM
About Sacramento, California
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