Customer Service Manager jobs in Vincennes, IN

As the Brock Customer Service representative, you will reach out to end-users and Brock dealers to establish customer requested order delivery period, enter new orders into the ERP, create and distribute order documents for Engineering and Purchasing/Planning, track order status, and arrange delivery logistics with end-users and Brock dealers.   You also will process and distribute invoices for shipped orders.

Customer Support:         100% of the Job

1. Processes orders from the e-commerce system and from dealers – with an understanding of how the process/systems operates – to ensure orders are complete and accurate.
2. Answer incoming calls (with a focus on dealers) regarding order status and delivery, forwarding technical calls (where appropriate), to ensure exceptional customer support for internal/external customers.
3. Process invoicing ensuring the order and pricing is accurate, following order processing and paperwork procedures.  
4. Cross-trains with the team to be a backup for other positions.
5. Processes reports, reviews data, and provide suggestions to help improve the department’s processes and key performance indicators, to provide enhanced value to the customers.
6. Other duties as assigned

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any item with or without notice.