Customer Service Manager jobs in Wamsutter, WY
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Customer Service/Service Advisor
- Bosselman Enterprises
-
Rawlins, WY
FULL_TIME
-
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle’s repair status.
Bosselman has many benefits to offer you that you will not find anywhere else like- Paid vacation
- 401K and matching contributions
- Health, dental and vision insurance
- Short and long term disability insurance
- Life insurance
- A clearly defined path for growth
- On-demand pay with PayActiv (access to earned but not yet paid wages)
- And much more!
- Greets customers promptly and provides friendly competent customer service.
- Coordinates the service center’s scheduling and workflow.
- Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
- Answers customer questions about service outcomes and consults with the Technicians as needed.
- Understands marketing and sales strategies to finalize all transactions.
- Consults with Technicians about needed repairs and communicates those needs with the customer.
- Comprehends the industry needs by increasing knowledge of products and services.
- Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
- Responsible for keeping all customer facing items cleaned, stocked, and up to date.
- Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
- Maintains a complete understanding of the Boss Shop Warranty process.
- Assigns work to all technicians within the guidelines of the company.
- Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
- Reports for work in a timely manner when scheduled.
- Assists with other duties as assigned.
- This job has no supervisory responsibilities.
- Retail or guest service experience preferred.
- Valid Driver’s license and insurable to drive.
- Able to maintain working knowledge of parts inventory.
- Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
- Able to work on the computer system efficiently.
- Ability to read, write and perform math skills.
- Must possess a positive, enthusiastic attitude.
- Must be flexible with the ability to adapt to change when required.
- Demonstrates excellent communication skills.
- Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
- Must have reliable transportation and phone.
- Must be able to communicate in English. – IF APPLICABLE
- Able and willing to deliver friendly, courteous, and prompt customer service.
- Able and willing to work cooperatively with other team members.
- The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
- 9 Days Ago
Customer Service/Service Advisor
- Boss Truck Shops, Inc
-
Rawlins, WY
OTHER
- Overview The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting custome...
- 9 Days Ago
Customer Service Representatives
- Pizza Hut
-
RAWLINS, WY
FULL_TIME
- Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth.At Pizza Hut, we're al...
- 9 Days Ago
Customer Service Representatives
- Pizza Hut
-
WHEATLAND, WY
FULL_TIME
- Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth.At Pizza Hut, we're al...
- 9 Days Ago
Customer Service Representatives
- Pizza Hut
-
LARAMIE, WY
FULL_TIME
- Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth.At Pizza Hut, we're al...
- 13 Days Ago
Customer Service Representative
- Mountain West Farm Bureau Mutual Insurance Company
-
Laramie, WY
FULL_TIME
- Job DescriptionMountain West Farm Bureau Insurance is currently hiring for a full-time Customer Service Representative to join our team and help with answering inquiries regarding policy information, ...
- 15 Days Ago
Filters
- Current Active Filter
- Wamsutter, WY
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Manager jobs found in Wamsutter, WY area
Guest Services Leader
- Pilot Company
-
Rawlins, WY
- Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
- 6/18/2024 12:00:00 AM
Apply for costco Jobs $17 - $34.50/Hour
- costco
-
Rawlins, WY
- Now Hiring - Great pay & Benefits. Click to Apply. About Costco Costco is your one stop shop for saving big, offering yo...
- 6/17/2024 12:00:00 AM
Guest Services Leader
- Pilot Company
-
Wamsutter, WY
- Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
- 6/16/2024 12:00:00 AM
Guest Services Leader I
- Pilot Company
-
Rawlins, WY
- Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
- 6/16/2024 12:00:00 AM
Customer Service Representatives
- Pizza Hut
-
Rawlins, WY
- Description: Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in g...
- 6/13/2024 12:00:00 AM
Assistant Store Manager - Full Time
- Stinker Stores
-
Rawlins, WY
- Overview: The Assistant Manager provides support by assisting with various aspects of day-to-operations within a retail ...
- 6/13/2024 12:00:00 AM
Walgreens Stocking & Unloading
- Walgreens
-
Rawlins, WY
- Now Hiring - Great pay & Benefits. Click to Apply. About Walgreens Strategically aligned with Europe's Alliance Boots, W...
- 6/13/2024 12:00:00 AM
Fedex Package Handler
- Fedex
-
Rawlins, WY
- Now Hiring - Great pay & Benefits. Click to Apply. About Fedex When you need a package delivered, look no further than F...
- 6/13/2024 12:00:00 AM
About Wamsutter, Wyoming
Wamsutter is a town in Sweetwater County, Wyoming, United States. The population was 451 at the 2010 census.
The original inhabitants of the area were the Shoshone and Ute tribes. Westerners did not really settle in the county until the coming of the railroad in the 1860s. Originally, the town was known as Washakie. Confusion with nearby Fort Washakie prompted an 1884 name change to Wamsutter, after a Union Pacific bridge engineer.
The town, which bills itself as "The Gateway to the Red Desert" is located along Interstate 80 between Rawlins and Rock Springs, on the easternmost border of Swee...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$87,950 to $117,805
Wamsutter, Wyoming area prices
were up 2.3% from a year ago
were up 2.3% from a year ago
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020