Customer Service Representative jobs in Atlantic City, NJ

Job description

We are a full-service residential contracting company looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information to our customers. This Position is for those who live local to Selbyville, DE as there may be minimal travel to our location(s) when needed.

Responsibilities

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree or higher

Job Type: Full-time

Salary: From $14.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Paid time off
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: Hybrid remote in Selbyville, DE

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Experience:

• Customer service: 2 years (Required)

Work Location: Hybrid remote in Selbyville, DE 19975