Customer Service Representative jobs in Tampa, FL

Our Residential HVAC Company is actively seeking to hire a HVAC Installation Manager to provide excellent leadership to our FL Residential HVAC Installation Department. Are you an experienced HVAC Installation Technician with leadership and managerial experience to lead our team? Are you ready to establish your career with an employer who truly values what you bring to their company?

Our experienced HVAC Installation Manager earns a competitive salary along with a robust full-time benefits package which includes medical, dental, vision, and life insurance, an FSA for medical including dependents, prescription drug coverage, a 401k plan, paid vacations and holidays, opportunities for growth, company events, a free on-site gym, a Verizon Wireless employee discount, and a family-friendly environment. If this sounds like the opportunity you've been looking for, apply now!

ABOUT OUR COMPANY

Our Company has built a reputation for outstanding service, exceptional quality, and unmatched reliability for the past 30 years. We are the largest and most well-respected air conditioning, heating, and plumbing company in area. We are known to offer our customers a wide selection of services, products, and home comfort solutions along with the most knowledgeable and professional technicians in the industry.

Installation Manager:

Our Company is the largest and most-respected Residential Plumbing, Heating, Air Conditioning, and Drain Cleaning Company in the area offering homeowners a wide selection of products, services and solutions. For over 30 years, we have built a reputation for service, quality and reliability that cannot be matched by any other plumbing, heating and air conditioning company in the region.

About the Job:

We are expanding and searching for a dynamic HVAC Installation Manager. We are seeking someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Installation Manager will oversee daily residential installs while managing the field and the office operations. The field includes Install Crews consisting of Supervisors, Leads, Seconds, and Apprentices. The office includes Admin and permit delivery specialist.

About the Requirements/Skills:

• Mandatory 10 years within the HVAC Residential Industry Please do not apply without HVAC experience. Please do not apply if you only have commercial experience. 5 years' experience in a management role within the industry Technical School diploma or certificate of completion Oversight of Permits and Inspections
• Knowledge of HVAC equipment, tools and materials Extensive technical skills within the trade Customer/Client Interfacing Ability & willingness to work a flexible schedule as necessary to meet customer requirements Understanding of operational concepts including planning, scheduling, and logistics Demonstrated excellent written and verbal communications skills Proficient in Microsoft Office, including Word and Excel

About the Responsibilities:

• Directly manages Installation team members. This includes but is not limited to include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Stay abreast of industry technological developments and convey this knowledge to team members Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics Interface effectively with other departments Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems Promote and support the Company brand

Compensation: Over the past 25 years, our company has been known as an employer who has high expectations of its employees, but also a company who provides its employees an opportunity to make more money and not be held down by standard industry pay plans. Therefore, we offer aggressive salary and incentives plans which will be paid based on personal experience, efficiency and productivity and overall revenue goals of the company.

Full Family Benefits Package: Medical Dental Vision Dependent Care and Medical Care Flexible Spending Accounts Prescription drug coverage Company supplied life insurance Short term disability Long term disability 401K with company match Paid time off