Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Job duties include:
*Mounting, dismounting, balancing, and repairing tires, etc
*Emergency road service and yard calls. Performing fleet inspections.
*Light mechanical
*Loading, stocking and sorting tires, which includes lifting up to 50lbs without assistance and up to 125lbs or more with or without assistance
*Completing technician reports and tire evaluations with a high level of detail
*Flexible schedule after hours service calls.
Experience and industry knowledge preferred but not required.
Regular schedule Monday-Friday. Must be available for flexible after-hours overtime schedule.
Must have valid driver license. Must currently have or be able to obtain a DOT physical.
Must be able to work independently and as a member of a team. Must be able to communicate professionally with customers, vendors, and coworkers.
We provide uniforms, overtime, benefits, and paid holidays. Starting pay is negotiable.
EEO Employer
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
Experience level:
Schedule:
License/Certification:
Work Location: In person
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