Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
CR Legal Team is accepting applications for a
Bilingual Intake Representative - Evenings and Weekends
About Our Team :
CR Commitment! CR Results!
We're Over 30 Years Strong and We're Just Getting Started! CR Legal Team cares deeply for our clients, our communities, and our fellow team members.
We remain 100% vested in the health, wellness, and happiness of each individual as we understand that we are stronger and better when we are moving forward together.
We believe that as long as we live, we should be learning and seeking to understand. We welcome and celebrate diversity of thought and action within our organization and among our community partners.
A place of collaboration, where every voice plays an important role in the success and wellbeing of our Team. We understand that true growth comes when we are willing to open our minds to new possibilities.
At CR Legal Team, we Stand Up for justice for all people and we remain fierce and loyal advocates for those who cannot always speak for themselves.
As our client, our community partner or team member, we have made a commitment to Stand Up For You and that is a promise we take seriously.
What's in it for you?
Hourly Pay Range : $13.50 to $15.00
Duties :
Ability to effectively utilize available technology, including computers, databases, portals, and software needed to successfully perform the essential duties of the job.
Obtains appropriate and pertinent information from the potential new clients who contact the firm.
Ability to type a minimum of 40 words per minute and efficiently process data in the intake system while simultaneously speaking and interacting with potential new clients.
Contacts and communicates with potential new clients as needed, using various communication channels.
Returns calls for pending and potential clients based on department protocol.
Follows up with potential new clients via notes, phone calls, text messages, and / or email.
Manages the list of assigned leads requiring follow up and maintains departmental quality metrics.
Must be able to multi-task and to effectively communicate, problem-solve and to overall handle tasks timely and tactfully with all staff levels and the public.
Maintains a professional, courteous demeanor and provides excellent customer service to CR Legal Team's external and internal clients.
Must be able to adapt to a wide range of diverse internal and external clientele.
Communicates in accordance with, and understanding of, applicable State Bar rules related to protected clientele information, confidentiality, and the unauthorized practice of law.
Complies with corresponding company policies and procedures.
Performs other administrative duties as needed by Intake Leadership.
Qualifications
Seeking NC residents with a high school diploma or general education degree (GED) and three to six months related customer service experience and / or training or an equivalent combination of education and experience.
Must be fluent in Spanish and English with the ability to speak and write in both languages.
Background checks will be conducted on all final candidates for employment.
CR Legal Team is an Equal Opportunity Employer
Last updated : 2024-04-25
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