Customer Service Team Leader jobs in Bakersfield, CA
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
- Strategy & Tactics Press
-
Bakersfield, CA
FULL_TIME
-
Required Skills & Abilities
• Ability to multi-task, work independently and as a team
• Good customer service skills & phone etiquette
• Excellent written and communication skills
• Problem solver, detail-oriented and the ability to multitask.
• Strong organizational skills and time management abilities
• Detail, goal and quality oriented
• Dependable, with a high level of work ethic and commitment to excellence
Proficiency required in Quickbooks, Microsoft Word, Outlook & Excel, UPS Worldship, and familiarity with web CRM and ecommerce.
1-2 years experience as a team leader.
1-2 years experience in customer sales.
Compensation includes wage, health insurance and retirement benefits.
Duties Include
Manage all retail and distribution accounts
· Contacting accounts about scheduled releases.
· Processing invoices & servicing client needs.
· Includes keeping accounts current and pursuit of delinquent accounts.
Manage accounting
· Daily Journal of sales
· Quickbooks invoicing and monthly reports
· Semi-monthly check deposit
Warehouse Management
· Oversee warehouse staff for collation and order processing.
· Review game and shipping supply inventory with warehouse clerk.
Meets with Assistant publisher on weekly basis to review upcoming product releases and other projects beyond daily tasks. Has firm grasp of production schedule for magazines and game products and communicates that to the team.
- 6 Days Ago
- EBS Foods
-
Taft, CA
FULL_TIME
- “This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will b...
- 6 Days Ago
- Jack In The Box
-
Delano, CA
FULL_TIME
- “This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will b...
- 7 Days Ago
- EBS Foods
-
Lost Hills, CA
FULL_TIME
- “This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will b...
- 20 Days Ago
- EBS Foods
-
Bakersfield, CA
FULL_TIME
- “This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will b...
- 20 Days Ago
- Jack in the Box, an independently owned Franchise
-
Lost Hills, CA
FULL_TIME
- Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, ...
- 2 Months Ago
- Current Active Filter
- Bakersfield, CA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Team Leader jobs found in Bakersfield, CA area
- Heating and Cooling Supply LLC
-
Bakersfield, CA
- Job Description Job Description Looking for a Cool Job in a fast-paced environment? Looking for a Cool Job with no weeke...
- 12/12/2024 12:00:00 AM
- Spade Recruiting
-
Bakersfield, CA
- We are the only 100% union label supplemental benefits company in the world. With a client base that includes over 40,00...
- 12/12/2024 12:00:00 AM
- R&S Inc.
-
Bakersfield, CA
- Job Description Job Description WE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! A...
- 12/11/2024 12:00:00 AM
- Milan Institute
-
Bakersfield, CA
- Job Type Part-time Description We are currently seeking a skilled and enthusiastic Customer Service Specialist to join o...
- 12/10/2024 12:00:00 AM
- The Table Solutions
-
Bakersfield, CA
- Job Description Job Description The Customer Service Sales Trainer is responsible for developing, delivering, and enhanc...
- 12/10/2024 12:00:00 AM
- Amtec Global Solutions Inc
-
Bakersfield, CA
- Job Description Job Description Customer Service Representative! Role: Customer Service Representative Location: Bakersf...
- 12/9/2024 12:00:00 AM
- Rite Aid
-
Bakersfield, CA
- Pharmacy Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid...
- 12/8/2024 12:00:00 AM
- U-Haul
-
Bakersfield, CA
- Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in s...
- 12/8/2024 12:00:00 AM
About Bakersfield, California
were up 2.5% from a year ago