Customer Service Team Leader jobs in Bloomington, IN
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Team Leader
- William Hill
-
Edinburgh, IN
FULL_TIME
- For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways. You will be responsible for: This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by: Leading and motivating a team of Customer Service Representatives Coaching and development of your team Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays) Building relationships with our customers and providing an excellent customer service Championing safer gambling at all times Opening and closing the shop, with support from your team as required Ensuring your shop achieves targets Working patterns: Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working What do you need to be successful? Aged 18 (it’s a legal requirement) Supervisory experience and great people skills A positive, can-do attitude with a professional and dynamic approach to work Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side: Compensation: We recognise high performance with incentives and, there’s the opportunity to earn a quarterly performance bonus too. Training and development: Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here. Career prospects. If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that. Holiday entitlement: You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday. Pension plan: We’ll match your pension contributions to 4%. Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays. Travel card: Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting. What happens next? Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview. Who are we? With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill. #LI-DNI
- 14 Days Ago
Route Lead/Retail Team Leader
- Five Star Food Service, Inc.
-
Columbus, IN
FULL_TIME
- Position Overview: The Retail Team leader will share responsibilities for retail merchandising operations at a branch/division level. Acts as a relief retail merchandiser for vacation, open and traini...
- 11 Days Ago
Customer Service Team Member
- Crew Carwash
-
Helmsburg, IN
FULL_TIME
- Customer Service Team Member roles are waiting for you!Get on the CREW! We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a row!https://crewcarwash.com/crew-car...
- 17 Days Ago
Customer Service Team Member
- Crew Carwash
-
Scipio, IN
FULL_TIME
- Customer Service Team Member roles are waiting for you!Get on the CREW! We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a row!https://crewcarwash.com/crew-car...
- 17 Days Ago
Customer Service Team Member
- Crew Carwash
-
Elizabethtown, IN
FULL_TIME
- Customer Service Team Member roles are waiting for you!Get on the CREW! We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a row!https://crewcarwash.com/crew-car...
- 17 Days Ago
Customer Service Team Member
- Crew Carwash
-
Edinburgh, IN
FULL_TIME
- Customer Service Team Member roles are waiting for you!Get on the CREW! We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a row!https://crewcarwash.com/crew-car...
- 17 Days Ago
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0 Customer Service Team Leader jobs found in Bloomington, IN area
Valet Parking Attendant - Bloomington, IN
- Parking Management Company
-
Bloomington, IN
- Job Details Job Location Bloomington IN - Bloomington, IN Position Type Full Time / Part Time Education Level None Trave...
- 4/25/2024 12:00:00 AM
Patient Service/Front Desk Coordinator
- MyEyeDr
-
Bloomington, IN
- About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
- 4/25/2024 12:00:00 AM
Customer Service Associate - Work From Home>
- OLIPOP
-
Bloomington, IN
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/25/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Bloomington, IN
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/25/2024 12:00:00 AM
Booking Agent - Work From Home
- Destinee Travel
-
Bloomington, IN
- We are seeking an outgoing individual for our Booking Agent opportunity! As an Agent, you will be responsible for bookin...
- 4/24/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Bloomington, IN
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Bedford, IN
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Patient Service/Front Desk Coordinator
- MyEyeDr.
-
Bloomington, IN
- Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you ...
- 4/23/2024 12:00:00 AM
About Bloomington, Indiana
Bloomington is a city in and the county seat of Monroe County in the southern region of the U.S. state of Indiana. It is the seventh-largest city in Indiana and the fourth-largest outside the Indianapolis metropolitan area. According to the Monroe County History Center, Bloomington is known as the "Gateway to Scenic Southern Indiana." The city was established in 1818 by a group of settlers from Kentucky, Tennessee, the Carolinas, and Virginia who were so impressed with "a haven of blooms" that they called it Bloomington.
The population was 80,405 at the 2010 census. The city's population was ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$52,768 to $69,112
Bloomington, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020