Customer Service Team Leader jobs in Boston, MA

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Team Leader, Boston
  • DIG Restaurant Teams
  • Boston, MA FULL_TIME
  • CHEF-IN-TRAINING

    Up to $19 - $23/hr with tips*
    *Depending on experience 

    Base wage before tips: $16 - 18 ( $2-4/hour tips from a pool tips system)

    Interested in a 4-day workweek schedule while still getting full-time hours? 

    This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that will begin between 10 am - Noon each day and last for 9 hours and 45 minutes with a lunch break

    ABOUT THE ROLE:

    The next generation of chefs are evolving in DIG restaurants.

    Our scratch based kitchens are built around people with a true passion for real good food.  We teach individuals who are excited to share their enthusiasm for food and transform them into skilled chefs. You will advance and gain the ability to work with food, develop leadership skills, and stay sharp in our fast-pace culinary environment. If you are seeking a community where education, purpose, and taste matter, we encourage you to join our fa(r)m.

    YOU WILL: 

    • Prep, mix, and cook vegetables, proteins, grains etc using recipes as a guide and taste buds for validation. 
    • Gain exposure to different stations within the DIG kitchen including but not limited to garde manger, grill, roast, market line, guest concierge and delivery/packout.
    • Speak to current menu offerings, seasonality, and ingredients with guests - making their day as you provide them with a delicious scratch-made meal (aka: marketbowl).
    • Work to support the team during peak and off peak service, by pitching in wherever and whenever necessary.
    • Multi-task and move in the kitchen for extended periods of time. These physical requirements may be accomplished with or without reasonable accommodations.
    • Help to maintain the “A” lettergrade by following Department of Health and DIG food safety standards. 
    • Demonstrate professional maturity and strictly uphold DIG’s anti-discrimination & anti-harassment policies. 
    • Go home feeling fulfilled knowing you are a part of a bigger mission to rebuild the food system.

    YOU HAVE: 

    • A passion for real, good food and a desire to learn culinary practices and skills. 
    • The ability to demonstrate and execute a strong work ethic.
    • The ability to perform physical requirements of the position (frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds). These physical requirements may be accomplished with or without reasonable accommodations.
    • The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
    • A team-oriented focus. You have a deep appreciation for the people you work with and help to support the restaurant’s success. 
    • Excellent communication skills, both verbal and written.
    • A desire to create exceptional employee & guest experiences.
    • An eye for detail and solving challenges. 
    • A desire for growth in our brigade.

    WORK PERKS: 

    Aside from the standard job description fare (competitive pay) we also offer:

    • Opportunities for GROWTH in a TEAM environment
    • Competitive Pay: $16-19/hour depending on experience
    • Paid Time Off 
    • Thanksgiving, Christmas and other Holidays Off
    • Flexible Scheduling: Part Time and Full Time Hours
    • Optional 4 Day Work Week Schedule with Full Time Hours
    • Complimentary DIG lunch everyday
    • Commuter Benefits

    ABOUT US:

    At Dig Food Group, we’re building a better food system for everyone by sourcing, cooking and serving delicious food everyday. Nine years in, we’ve grown to more than 30 fast-casual Dig restaurants, opened our first full-service restaurant, 232 Bleecker, partnered with 130 farms including our own Dig Acres, and taught thousands of people how to cook (really cook) in our kitchens. 

    To do this, we’ve built direct and real relationships with farmers. We don’t just name check them on our menus -- we’re true partners in their businesses. We focus on farmers who are independent, first-timers, women, immigrants, LGBTQ and people of color. These relationships allow us to get the best ingredients all year round and change our menu based on what is growing in the fields.

    Each restaurant is run by a chef and all our food is cooked on site. There are no microwaves, can openers or freezers, just an entire culinary team at every location, cooking vegetables all day. This requires training a whole generation of chefs and cooks from the ground up, including many who have never worked in a restaurant before. Knife skills are life skills. 

    We’re not here to disrupt anything or become a platform. We run our business on good food and great people. From sourcing to serving, our mission is to create a better food system for everyone. That means a world where farmers can make a living growing food, anyone can learn to cook, and we can all eat well, together.  

    DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team. Diverse candidates encouraged to apply

    Additional Role Note: 

    The duties of this position may change from time to time. DIG  reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

    DIG  is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law (“Protected Status”).

  • 2 Months Ago

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Customer Service Representative
  • The New England Team
  • Natick, MA FULL_TIME
  • Company DescriptionThe New England Team is a marketing and management firm servicing the Metrowest and Boston areas. We have been rapidly growing over the last three years with expanding to six new lo...
  • 1 Month Ago

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Customer team leader
  • Crate and Barrel
  • Newton, MA FULL_TIME
  • Overview We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the . and Canada, we achiev...
  • 18 Days Ago

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Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) - Full Time
  • WorkatHome-JobBoard
  • Wayland, MA FULL_TIME
  • At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means y...
  • 5 Days Ago

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Team Leader, Customer Experience & Outreach
  • Crate & Barrel
  • Chestnut Hill, MA FULL_TIME
  • Overview We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we ach...
  • 13 Days Ago

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Metrology Team Leader, Customer Site
  • Thermo Fisher Scientific
  • Framingham, MA FULL_TIME
  • Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equi...
  • 17 Days Ago

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Customer Service Team Leader
  • Flutter Entertainment PLC
  • Plaistow, NH
  • Customer Service Team Leader CSTL PAY RATE 13.05/h YOUR ROLE IN THE TEAM? Paddy's Customer Service Team Leaders are the ...
  • 12/15/2024 12:00:00 AM

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Lead, Case Management, Global Rare Diseases
  • Chiesi
  • Boston, MA
  • Lead, Case Management, Global Rare Diseases Date: Oct 2, 2024 Department: US Sales Job Type: Direct Employee Team: Mktg,...
  • 12/15/2024 12:00:00 AM

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Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
  • Whole Foods
  • Westford, MA
  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer ser...
  • 12/14/2024 12:00:00 AM

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Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
  • Whole Foods Market, Inc.
  • Westford, MA
  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer ser...
  • 12/14/2024 12:00:00 AM

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Customer Service Team Leader, Seaport
  • DIG Chefs-In-Training
  • Boston, MA
  • CHEF IN TRAINING Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tips...
  • 12/12/2024 12:00:00 AM

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Frontline Customer Service Team Leader
  • Ingka External
  • Stoughton, MA
  • Job ID: 264730 Date posted: 12/11/2024 Why we will love you You have a passion for delighting customers. You understand ...
  • 12/12/2024 12:00:00 AM

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Frontline Customer Service Team Leader
  • Ikea
  • Stoughton, MA
  • ) - Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and opera...
  • 12/11/2024 12:00:00 AM

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Frontline Customer Service Team Leader
  • Ikea US
  • Stoughton, MA
  • ) - Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and opera...
  • 12/11/2024 12:00:00 AM

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$65,575 to $85,887
Boston, Massachusetts area prices
were up 2.5% from a year ago

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You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
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