Customer Service Team Leader jobs in Lincoln, NE
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
- Family Service Association of Lincoln
-
Lincoln, NE
FULL_TIME
-
Join our mission of "Helping Families Thrive".
Are you looking for a career working with youth? Are you mission-driven? Family Service is the place for you!
The Team Leader supports a group of assigned Before/After school sites (including summer sites) and the corresponding Site Coordinators and staff. The Team Leader position is a year-round, 52-week position.
What we offer:
- Competitive benefits package that offers medical, dental, and vision coverage.
- Company paid Life/AD&D, Short & Long-Term Disability
- Retirement plan with a match
- Generous paid time off package in addition to paid holidays
- $25/ month gym reimbursement
- Employee assistance program
- Wellness Program
- Professional development opportunities
What we Ask:
- Interview, orient, train, onboard, supervise, and evaluate the performance of assigned staff and volunteers.
- Supervise assigned Site Coordinators, Site Assistants, and Teacher Assistants assigned to their primary site.
- Provide a coaching schedule to Site Coordinators including one-on-one time to discuss issues and provide support.
- Act as a general point of contact for Site Coordinators, Site Assistants, Principals, and parents.
- Assist Site Coordinators in developing curriculum, and implementing schedules, activities, and operations.
- Assist with parent meetings and child behavior plans as needed.
- Ensure compliance with licensing and Council on Accreditation guidelines.
- Assist with continuous quality improvement processes and strategies.
- Provide coverage at sites as necessary to meet ratio requirements
- Provide direct interaction with youth, in small and large groups.
- Ensure that all program areas (indoor and outdoor) are clean and organized.
- Help provide and nurture a family-centered program.
- Maintain the safety and security of clients at all times.
- Build and support relationships with school personnel and partners.
- Complete performance evaluations and help staff set and achieve appropriate goals for their job performance.
- Lead team meetings and training.
- Review and approve timecards as needed.
- 2 Months Ago
- Executive Answering Service
-
Lincoln, NE
FULL_TIME
- HIRING FOR 2ND and 3RD SHIFT. Executive Answering Service is hiring full time!! We have great flexibility with scheduling. This is a great job with great people! A weekend shift is required since we a...
- Just Posted
- Ag Service Associates
-
Holdrege, NE
FULL_TIME
- About Us: At Ag Service Associates our mission is to provide the highest level of customized service and share our extensive agricultural knowledge by educating our clients we serve across the Midwest...
- 16 Days Ago
- Ag Service Associates
-
Holdrege, NE
FULL_TIME
- About Us: At Ag Service Associates our mission is to provide the highest level of customized service and share our extensive agricultural knowledge by educating our clients we serve across the Midwest...
- 1 Month Ago
- Investment Service Center
-
Gothenburg, NE
FULL_TIME
- Job DescriptionWe are seeking a dedicated and detail-oriented Client Service Representative to join our team at the Investment Service Center in Gothenburg, NE. The ideal candidate will have a passion...
- 1 Day Ago
- Team Car Care
-
Kearney, NE
FULL_TIME
- Job Title: General Service Technician Location: Kearney, Nebraska Compensation: $13.00 - $13.24 Worker Type: Employee Time Type: Full time Job Description: Embark on a rewarding career journey with us...
- 23 Days Ago
- Current Active Filter
- Lincoln, NE
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Team Leader jobs found in Lincoln, NE area
- Sandhills Global, Inc.
-
Lincoln, NE
- Job Description Job Description Call dispatchers will be responsible for fielding incoming phone calls to all of Sandhil...
- 12/12/2024 12:00:00 AM
- Independent Insurance Agents of Nebraska
-
Lincoln, NE
- Job Description: The Commercial Lines CSR at Copple Insurance Agency, Inc. is responsible for maintaining solid customer...
- 12/12/2024 12:00:00 AM
- Blue Skies Admin Services
-
Lincoln, NE
- Who is Summit Lawns? The lawn care and landscaping industry as a general collective has a smudge on it. Riddled with unp...
- 12/12/2024 12:00:00 AM
- O'Reilly Auto Parts
-
Lincoln, NE
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 12/12/2024 12:00:00 AM
- O'Reilly Automotive
-
Lincoln, NE
- O'Reilly Automotive - 120 O Street [Retail Sales / Team Member] As a Service Specialist at O'Reilly Automotive, you'll: ...
- 12/12/2024 12:00:00 AM
- Rise25
-
Lincoln, NE
- [Customer Support / Fully Remote] - Anywhere in U.S. / Competitive pay - As a Customer Service Rep you'll: Answer and fi...
- 12/10/2024 12:00:00 AM
- 4Patriots LLC
-
Lincoln, NE
- Job Type Full-time Description 4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused...
- 12/10/2024 12:00:00 AM
- Artech LLC
-
Lincoln, NE
- Title: Customer Service Representative Location: Lincoln, NE 68508 Direct Hire Job Summary: The Customer Service Represe...
- 12/9/2024 12:00:00 AM
About Lincoln, Nebraska
were up 0.8% from a year ago