Customer Service Team Leader jobs in Manchester, NH
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Representative & Operations Trainee
- The Recruiting Team
-
Manchester, NH
FULL_TIME
- Position Summary: The primary function of a customer service representative and operations trainee is to provide exceptional customer service to all customers and employees, and to learn all functional areas necessary to operate and manage a given branch. These functional areas will range from purchasing and inventory to basic accounting and billing, office administrative duties and general maintenance. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities: Ensure over the phone, face to face and or written communications with customers representing the company’s culture, values and practices. Greet customers warmly and determine problems, orders or other reason for calling. Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional product and sales information. Take orders at the sales counter and or over the phone. Ability to use company computer systems for order entry. Complete sales orders and tender cash sales. Develop product knowledge to assist customers with purchases. Ensure showroom is clean and properly stocked. Maintain appropriate inventory levels in the yard, controlling shrinkage and damaged inventory. Assist with inventory management, control shrinkage, monthly cycle counting and close out procedures. Oversee that all delivery personnel adhere to OSHA and GMS policies while working in the warehouse and at the jobsite. Oversee the cleanliness and maintenance of warehouse and yard areas. Always maintain open and clear lines of communication with customers, informing them of any issues related to their order & delivery if they should arise. Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued. Work closely with the Operation or Warehouse Manager to direct the activities that concern delivery, warehouse and facilities. Assist with safety training and perform weekly and monthly management safety reviews. Work closely with the operations and related dispatch technology to assign and schedule materials to appropriate trucks to optimize delivery efficiencies. Verify order accuracies by examining invoices and confirming truck loads match while following OSHA & DOT safety and compliance guidelines for transportation. Maintain receiving, warehouse and distribution operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures Basic Qualifications: Minimum of 3 years of related work experience or Bachelor’s Degree Strong Microsoft office skills Be a team player, demonstrate attention to detail and have good organizational skills. Bilingual is a plus Exceptional computer skills Core Competencies: Ability to self-manage, show initiative and be proactive Communicate professionally, both verbally and in writing to coworkers and customers Physical Requirements: Must be able to remain in a stationary position in an office environment 70% of the time. Occasionally will move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in. these situations. Constantly working in office environment Required Cognitive Skills: Must be able to problem solve and prioritize tasks. Must be able to manage stress depending on deadlines and ongoing projects. Must be able to multitask. Must be able to receive and analyze information. Must be able to quickly communicate solutions if problems occur. Must be able to demonstrate a high degree of sound judgement and initiative. Benefits & Perks: Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs This job description is subject to change at any time. EQUAL OPPORTUNITY EMPLOYER Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
- 9 Days Ago
FT Customer Service Leader
- Hannaford Supermarkets
-
Keene, NH
FULL_TIME
- Address: USA-NH-Keene-481 West Street Store Code: Store 08163 Customer Service (7241873) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still ...
- 22 Days Ago
Team Leader
- Tractor Supply Company
-
Hooksett, NH
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 2 Months Ago
Service Leader
- CHIPOTLE
-
Keene, NH
OTHER
- Service Leader (24013914)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our re...
- 16 Days Ago
Customer Service Representative - State Farm Agent Team Member
- Eduardo Ibanez - State Farm Agent
-
Manchester, NH
FULL_TIME
- Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an ...
- 19 Days Ago
Customer Service Representative - State Farm Agent Team Member
- Craig Vickers - State Farm Agent
-
Keene, NH
FULL_TIME
- Position Overview State Farm Insurance Agent located in Keene, NH is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Craig Vickers - State Farm Ag...
- 19 Days Ago
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0 Customer Service Team Leader jobs found in Manchester, NH area
Customer Relations Specialist
- Orkin
-
Manchester, NH
- Overview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to ...
- 4/21/2024 12:00:00 AM
Customer Service / Collections Specialist
- Delta Management Associates
-
Merrimack, NH
- Job Description Job Description The Customer Service & Collection Specialist works in a fast paced, team environment pro...
- 4/21/2024 12:00:00 AM
Customer Service Representative
- Express Employment Professionals - Manchester, NH
-
Manchester, NH
- Job Description Job Description Customer Service Representative Direct Hire $21-$25/Hr, DoE Manchester, NH Sales Support...
- 4/20/2024 12:00:00 AM
Senior Manager, Global Customer Support
- Cornerstone onDemand
-
Manchester, NH
- **Job Title: Senior Manager, Global Customer Support** **Job Description:** The Senior Manager, Global Customer Support ...
- 4/20/2024 12:00:00 AM
Virtual/Remote Customer Service Representative
- Serur Agencies
-
Londonderry, NH
- We are looking for three customer service representatives to join our team based out of our Wilmington, MA office, howev...
- 4/20/2024 12:00:00 AM
Patient Access Representative
- Beth Israel Lahey Health
-
Londonderry, NH
- **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** **Job...
- 4/20/2024 12:00:00 AM
Greeter
- Walmart
-
Manchester, NH
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- AutoFair Automotive Group
-
Merrimack, NH
- AutoFair Volkswagen is seeking a Customer Service representative to join our team. We are looking for someone who can wo...
- 4/18/2024 12:00:00 AM
About Manchester, New Hampshire
Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721.
Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$58,670 to $76,841
Manchester, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020