Customer Service Team Leader jobs in Monroe, LA
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Shift Leader
- McAlister's - Ruston (Service Rd)
-
Ruston, LA
FULL_TIME
-
Tossing around the idea of a new career?
We're adding members to our family! We know our company is only as strong as our people, which is why we’re committed to providing our associates with a work environment that encourages and supports innovation, inclusion, and fun.
Compensation and Benefits:
A fresh start to your career begins here! Embark on a career that promotes growth and supports flexible schedules.- Competitive hourly compensation – we aim to recognize your dedication and hard work.
- Complimentary meals while on duty – Great food brings us together!
- Enjoy daily pay benefits with our Earned Wage Access app, Rain – get your money before payday!
- Opportunities for advancement and growth within our organization – Join a team that encourages building lifelong friendships and memories.
Job Summary:The Shift Leader's responsibility is to direct the operation of the restaurant, in the absence of the General and/or Assistant Manager, while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising team members. The Shift Leader is also responsible for handling issues with team members, food suppliers, and guests directly, then escalates them to the General/Assistant Manager when necessary.
Requirements:- Minimum of 1 year’s experience in the Casual Restaurant industry is required.
- High School Diploma or GED, preferred.
- Familiarity with restaurant management software (POS) is required.
- Servsafe License preferred, or able to obtain a State approved license – must be maintained per State Mandates.
- Strong knowledge of team leadership and maintaining a well-groomed appearance – uniform standards.
- Availability to work within open hours (e.g. evenings, holidays, weekends).
- Display a positive and outwardly friendly attitude towards all guests – Live the McAlister’s Touch.
- Exceptional written and verbal communication skills.
- Able to withstand comfortably the physical demands a restaurant environment holds.
Company Overview:Sun Holdings, founded in 1997, is a premier provider of management services to franchise ownership teams across popular U.S. restaurant brands, including Applebee's, Arby's, Burger King, Freebirds, Golden Corral, IHOP, McAlister’s, Papa John’s, Popeye’s, and Taco Bueno. With a portfolio of over 1,200 franchises, we are the second-largest franchisee organization in the U.S. We were awarded one of 2024 America’s Greatest Workplaces by Newsweek magazine! Sun Holdings is an Equal Opportunity Employer. - 1 Day Ago
Team Leader
- H&R Block
-
Crossett, AR
FULL_TIME
- At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
- 21 Days Ago
Team Leader
- H&R Block
-
Jonesboro, LA
FULL_TIME
- At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
- 21 Days Ago
Team Leader
- Double H Burger Company
-
El Dorado, AR
FULL_TIME
- We are still family-owned and operated and everyone who works at Whataburger is considered a "Family Member." We hire people we believe in, we train them for success and we help them build careers tha...
- 2 Months Ago
Team Leader
- H&R Block
-
El Dorado, AR
FULL_TIME
- At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
- 2 Months Ago
Team Member
- McAlister's - Ruston (Service Rd)
-
Ruston, LA
FULL_TIME
- Tossing around the idea of a new career? We're adding members to our family! We know our company is only as strong as our people, which is why we’re committed to providing our associates with a work e...
- 2 Days Ago
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0 Customer Service Team Leader jobs found in Monroe, LA area
PT Customer Service Representative (Work From Home)
- Rise25
-
Monroe, LA
- [Customer Support / Fully Remote] - Anywhere in U.S. / Competitive pay - As a Customer Service Rep you'll: Answer and fi...
- 12/14/2024 12:00:00 AM
Service Technician
- Assa Abloy
-
Monroe, LA
- ASSA ABLOY Entrance Systems, Pedestrian Door Solutions, an international manufacturer of automated doors, is seeking exp...
- 12/14/2024 12:00:00 AM
Associate Director, Compensation Strategies
- KPMG
-
Monroe, LA
- Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizatio...
- 12/14/2024 12:00:00 AM
Commercial Sales Manager
- AutoZone, Inc.
-
Monroe, LA
- The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM dev...
- 12/14/2024 12:00:00 AM
ADMIN ASSISTANT (PART TIME)
- Compass Group
-
Monroe, LA
- ADMIN ASSISTANT (PART TIME)Click Here to Apply OnlineJob Description Crothall Healthcare We are hiring immediately for a...
- 12/14/2024 12:00:00 AM
Customer Experience Manager - Victoria's Secret - Pecanland Mall - Monroe, LA
- Victoria's Secret
-
Monroe, LA
- A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and asso...
- 12/13/2024 12:00:00 AM
Retail Service Specialist
- O'Reilly Auto Parts
-
Rayville, LA
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 12/12/2024 12:00:00 AM
Customer Service Representative
- Domino's Pizza
-
Ruston, LA
- Description Hot job opening, fresh out of the Oven! We are happy that you are interested in joining the Domino's team! D...
- 12/11/2024 12:00:00 AM
About Monroe, Louisiana
Monroe (historically French: Poste-du-Ouachita) is the eighth-largest city in the U.S. state of Louisiana. It is the parish seat of Ouachita Parish. In the official 2010 census, Monroe had a population of 48,815. The municipal population declined by 8.1 percent over the past decade; it was 53,107 in the 2000 census. After a recheck in 2012, the Census Bureau changed the 2010 population from 48,815 to 49,147. Mayor Jamie Mayo, however, maintains that the Monroe population is more than 50,000 and indicated that he will pursue a continued challenge to the count.
Monroe is the principal city of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$52,706 to $69,031
Monroe, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020