Customer Service Team Leader jobs in Nashua, NH

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Team Leader jobs

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FT Customer Service Leader
  • Hannaford
  • Hudson, NH FULL_TIME
  • Address: USA-NH-Hudson-77 Derry Road
    Store Code: Store 08183 Customer Service (7242556)

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.


    DUTIES AND RESPONSIBILITIES

    • Observe and follow all company policies and established procedures.
    • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
    • Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
    • Assist in special projects and perform other functions as assigned by supervision.
    • Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
    • Observe security standards by staying alert and being aware of customers’ actions and behavior. Report to manager or security any abnormal behavior.
    • Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
    • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
    • Frequently, perform cashier and/or bagging functions
    • Frequently, perform service desk/kiosk and if trained, bookkeeper functions
    • Perform all other duties as assigned.

    QUALIFICATIONS

    • Effective communication and customer service skills.
    • Must meet minimum age requirements to perform specific job functions (18 years of age).
    • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
    • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

    Prerequisite Training:
    • Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
    • Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

    Physical Requirements

    • Perform repetitive hand and arm motions while standing/walking the majority of the shift.
    • Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
    • Push or pull up to 75 pounds on occasion.
    • Work in and out of inclement weather when necessary.
    • Gather up to five shopping carts and push them to designated areas.
    • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
    • Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

    PREFERRED REQUIREMENTS

    • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
    • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
    • Handle cash pickups and change orders as requested and log as required.
    • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
    • Provide customers and associates with hassle-free refunds while applying all applicable guarantees
    • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
    • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.


    Salary range is between $17.60 - $26.20 Hrly

    Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

    Job Requisition: 372178_external_USA-NH-Hudson_452024
  • 4 Days Ago
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Crew leader
  • Wright Tree Service
  • Merrimack, NH FULL_TIME
  • Wright Tree Service provides vegetation management, storm restoration, and work planning services to utility companies and their communities across North America. Our operations are guided by a set of...
  • 21 Days Ago
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Team Leader
  • Chick-fil-A
  • Nashua, NH FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 3 Days Ago
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Team Leader
  • Chick-fil-A | Greater Nashua
  • Nashua, NH FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 6 Days Ago
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Service Leader
  • CHIPOTLE
  • Nashua, NH OTHER
  • Service Leader (24013832)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our re...
  • 21 Days Ago
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Manufacturing Team Leader
  • INCON, INC.
  • Hudson, NH FULL_TIME
  • Are you a leader looking for a new career opportunity? We have a full time Team Leader position available immediately! Incon has been a leading small electronic connector Manufacturer since 1988. Loca...
  • 21 Days Ago
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0 Customer Service Team Leader jobs found in Nashua, NH area

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PATIENT SERVICE REPRESENTATIVE
  • Covenant Health
  • Nashua, NH
  • Summary Responsible for activities associated with administrative practice operations. Provides excellent customer servi...
  • 4/26/2024 12:00:00 AM
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Customer Service Associate - Work From Home>
  • OLIPOP
  • Hudson, NH
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
  • 4/25/2024 12:00:00 AM
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Customer Service Representative - Work From Home>
  • Healthon
  • Nashua, NH
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM
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Customer Service Coordinator, Distribution - Manufacturing
  • Heico Companies LLC
  • Nashua, NH
  • Location: Customer Service Coordinator, Distribution - Manufacturing in Nashua, NH at Wakefield Thermal Solutions **Loca...
  • 4/24/2024 12:00:00 AM
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Route Service Representative - UniFirst
  • UniFirst Corp.
  • Nashua, NH
  • **Route Service Representative - UniFirst** **Location:** Nashua, New Hampshire **Job ID** 2200801 **Route Service Repre...
  • 4/24/2024 12:00:00 AM
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Route Service Representative - UniFirst ($1,000 Sign-On Bonus)
  • UniFirst Corp.
  • Nashua, NH
  • **Route Service Representative - UniFirst ($1,000 Sign-On Bonus)** **Location:** Nashua, New Hampshire **Job ID** 220080...
  • 4/23/2024 12:00:00 AM
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Customer Service Team Leader
  • Choice Fitness Elite
  • Peabody, MA
  • Job Description Job Description We are looking for a full-time Customer Service Team Leader to oversee our evening and w...
  • 4/22/2024 12:00:00 AM
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Global Support Desk Team Lead
  • Parallel Wireless
  • Nashua, NH
  • People come to work at Parallel Wireless because we are building the future of telecom. They stay, because they are chal...
  • 4/22/2024 12:00:00 AM
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About Nashua, New Hampshire

Nashua is a city in Hillsborough County, New Hampshire, United States. As of the 2010 census, Nashua had a population of 86,494, making it the second-largest city in the state after Manchester. As of 2017 the population had risen to an estimated 88,341. Built around the now-departed textile industry, in recent decades it has been swept up in southern New Hampshire's economic expansion as part of the Boston region. Nashua was twice named "Best Place to Live in America" in annual surveys by Money magazine. It is the only city to get the No. 1 ranking on two occasions—in 1987 and 1998. Nashua is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$62,107 to $81,344
Nashua, New Hampshire area prices
were up 1.4% from a year ago
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What does a Customer Service Team Leader do?

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020