Customer Service Team Leader jobs in New Suffolk, NY
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
XU - Customer Service Supervisor
- Talent Acquisition Team at GAT
-
Ronkonkoma, NY
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6 months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
- 24 Days Ago
Airport Customer Service Supervisor
- Talent Acquisition Team at GAT
-
Ronkonkoma, NY
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
- 13 Days Ago
Customer Service Agent
- Talent Acquisition Team at GAT
-
Ronkonkoma, NY
PART_TIME
- Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers...
- 15 Days Ago
Driver Field Team - Customer Service
- 1-800-GOT-JUNK
-
West Babylon, NY
FULL_TIME
- Apply Today & Start As Soon As This Week! The 1-800-GOT-JUNK? franchise in West Babylon, NY is hiring immediately for Truck Team Members. We’re part of the World’s Largest Junk Removal Service, known ...
- 26 Days Ago
Customer Service Specialist
- Service Experts - Flanders
-
Hampton, NY
FULL_TIME
- Position Title: Customer Service Specialist Reports To: General Manager or Office Manager Status: Full-time, Regular position Category: Customer Service/Support Location Name: Flanders Service Experts...
- 1 Month Ago
Customer Advisor
- EZ Service Srl
-
East Hampton, NY
FULL_TIME
- ABOUT ZEGNA Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in...
- 13 Days Ago
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0 Customer Service Team Leader jobs found in New Suffolk, NY area
Customer Service Collections Agent
- Sunrise Credit Services
-
Melville, NY
- Job Description Job Description Are you looking for a flexible work schedule? Are you looking for a steady source of inc...
- 4/26/2024 12:00:00 AM
Member Services Manager
- Sebonack Golf Club
-
Southampton, NY
- Job Description Job Description We are seeking a Member Services Manager to join our team! You will be responsible for h...
- 4/26/2024 12:00:00 AM
PT Customer Experience Manager
- Michaels Stores, Inc.
-
Stony Brook, NY
- Store - LI-LAKE GROVE, NY Deliver a customer centric shopping experience by managing and delivering effective front-end ...
- 4/26/2024 12:00:00 AM
Patient Care Coordinator
- Professional PT
-
Southampton, NY
- Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated...
- 4/26/2024 12:00:00 AM
Customer Operations Distribution Manager
- Stellae International
-
Melville, NY
- The Distribution Center Operations Manager ensures the efficiency & and effectiveness of processes, costs, and performan...
- 4/25/2024 12:00:00 AM
Care & Service Manager (Internal)
- Mercy Community Services
-
Melville, NY
- **Care & Service Manager (Internal)** ** Job No: **MCS1682** Location: **Nudgee** Employment Status: **Full-time** No. o...
- 4/25/2024 12:00:00 AM
Patient Access Representative - Emergency Room (3p-11p)
- Stony Brook Medicine
-
Stony Brook, NY
- Position Summary At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, dive...
- 4/24/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
West Babylon, NY
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
About New Suffolk, New York
New Suffolk is a census-designated place (CDP) that roughly corresponds to the hamlet by the same name in the Town of Southold in Suffolk County, New York, United States. The CDP's population was 349 at the 2010 census.
According to the United States Census Bureau, the hamlet has a total area 0.62 square miles (1.6 km2), of which 0.54 square miles (1.4 km2) is land and 0.04 square miles (0.1 km2), or 8.83%, is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$61,993 to $81,194
New Suffolk, New York area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020