Customer Service Team Leader jobs in Ogden, UT

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Team Leader jobs

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Customer Service Team Member
  • Weber State University
  • Ogden, UT FULL_TIME

  • Position Details

    WSU's Commitment to Diversity

    Weber State University is an Equal Opportunity Employer committed to creating an inclusive environment by welcoming all individuals, including culturally diverse staff, faculty, and student body. WSU values every individual by embracing all identities through the promotion of belonging, creativity, and uniqueness. We strive to create environments which are welcoming, inclusive, and equitable for all. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

    Position Information

    Position Title
    Customer Service Team Member

    Requisition Number
    H00960P

    Position Category
    Hourly/Work Study

    Campus Location
    Weber State University - Ogden, UT

    Hours per week

    Months per year

    Alternate work schedule

    Pay Grade

    Salary

    Hourly Pay Rate
    $11.50

    FLSA

    Job Summary/Basic Function
    Individual will assist customers in the Wildcat store in all capacities in a wide variety of tasks: greet customers in a friendly, professional manner; become knowledgeable about the textbook floor including textbooks, rentals, eBooks, access codes, book availability, etc.; assist customers with finding books and answering their questions in a professional and helpful manner; help pull books for orders, sell books and Wildcat Store merchandise; stock inventory, keep store clean and orderly. Will be trained to operate a cash register, assist customers with purchases and any questions relating to payment plans.

    Required Qualifications
    High School Diploma

    Preferred Qualifications
    Must be punctual and reliable. Friendly and customer service oriented.

    Must be able to work at least 20 hours per week, including evenings and some weekends.

    Must have applied to the Federal Work Study Program.

    Must be able to lift up to 50 lbs

    Background Check?
    No

    Posting Detail Information

    Job Open Date
    04/23/2024

    Review Date
    04/25/2024

    Job Close Date
    05/23/2024

    Open Until Filled

    Quick Link for Direct Access to Posting
    https://jobs.weber.edu/postings/11550

    Notes to Applicant
    To apply, complete the online application, attach a resume, and the contact information for three references.

    If you are hired, please keep in mind that you will need to complete the appropriate Payroll and HR documents prior to beginning work.

    The screening of applicants will begin immediately.

    Due to the Affordable Care Act (ACA), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.

    ADA Essential Job Function

    ADA Essential Job Function

    Physical Activity of this position
    Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Moving about on hands and knees or hands and feet. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance.

    Physical Requirements of this position
    Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

    Visual Acuity Requirements including color, depth perception and field of vision.
    Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

    The conditions the worker will be subject to in this position.
    None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

  • 1 Day Ago
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A
Logistics Service Office Team Leader
  • Amer Sports
  • Ogden, UT OTHER
  • Overview Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recogni...
  • 1 Month Ago
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Customer Service Specialist
  • Service Experts - Barlow Ogden
  • Ogden, UT FULL_TIME
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, sup...
  • 24 Days Ago
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S
IS Team Member/Customer Service and Sales Representative
  • SeaQuest Management Inc.
  • Layton, UT FULL_TIME
  • DescriptionOur goal at SeaQuest is to ensure guests have a one-of-a-kind experience interacting with animals from all over the world. SeaQuest is looking for Guest Ambassadors in our home office in Bo...
  • 5 Days Ago
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11.50/hr Customer Service - Team Member (EVENINGS)
  • Green Gorilla Car Wash
  • Logan, UT FULL_TIME,PART_TIME
  • Looking for people who love working with customers to join our team! Green Gorilla offers flexible & steady schedules of between 20 to 35 hours a week, an enjoyable atmosphere, and competitive pay bon...
  • 27 Days Ago
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Service receptionist
  • Murdock Auto Team
  • Logan, UT FULL_TIME
  • Service Department Receptionist Murdock Auto Team of Logan is looking for a strong customer service oriented and energetic Receptionist who will greet and communicate with customers and other employee...
  • 14 Days Ago
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0 Customer Service Team Leader jobs found in Ogden, UT area

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Customer Service Representative
  • Biotron Laboratories, Inc.
  • Ogden, UT
  • Job Description Job Description Position Summary This position is an integral part of the sales team and responsible for...
  • 4/26/2024 12:00:00 AM
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S
FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Ogden, UT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/25/2024 12:00:00 AM
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Branch 60, Ogden UT - Customer Care Specialist
  • Link Interactive
  • Ogden, UT
  • * 07-Feb-2022 to Until Filled (MST) * Customer Care Agents * Ogden, UT, USA * $16.00 * Hourly * Full Time *Full benefits...
  • 4/25/2024 12:00:00 AM
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Field Service Support Director
  • Brunel
  • Ogden, UT
  • Our client is at the forefront of pioneering sustainable energy solutions that redefine the energy landscape. The Field ...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative- Salt Lake City, UT
  • Fidelity Investments
  • Ogden, UT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/24/2024 12:00:00 AM
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Call Center Representative
  • Fidelity Investments
  • Ogden, UT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM
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Customer Experience Rep
  • Fidelity Investments
  • Ogden, UT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM
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F
Customer Service Representative
  • Fidelity Investments
  • Ogden, UT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM
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About Ogden, Utah

Ogden /ˈɒɡdən/ is a city and the county seat of Weber County, Utah, United States, approximately 10 miles (16 km) east of the Great Salt Lake and 40 miles (64 km) north of Salt Lake City. The population was 84,316 in 2014, according to the US Census Bureau, making it Utah's 7th largest city. The city served as a major railway hub through much of its history, and still handles a great deal of freight rail traffic which makes it a convenient location for manufacturing and commerce. Ogden is also known for its many historic buildings, proximity to the Wasatch Mountains, and as the location of Web...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$53,800 to $70,463
Ogden, Utah area prices
were up 2.3% from a year ago
View detail

What does a Customer Service Team Leader do?

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020