Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Come start your Career with Denny’s! As a Shift Leader this is your first step in our Management Career path. Come advance your Career on the Denny’s Team!
A Denny’s Shift Leader is motivated and shares our passion. Someone who has strong commitment to teamwork and leadership.
The Shift Leader has full accountability for restaurant operations during assigned shift when management is not present. This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests.
Whether you are looking for a Career or just some extra cash, we are open to that!
Flexible Schedule
Meal Discount
Employee Benefits
On the job training
Career advancement
Position requirement:
Must be 18 years of age or older
Must have reliable transportation
Shift Leader
As the Shift Leader, you are responsible to improve Guest satisfaction through financial controls, operations, the direction of Team Members, and compliance within the scope of an assigned shift. The Shift Leader has full accountability for restaurant operations during assigned shift when management is not present. This position operates under the direct management of the General Manager and helps lead the restaurant team. This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests.
RESPONSIBILITIES
We are always looking for motivated individuals who share our passion.
This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.
Denny's or the franchise owner may amend, change, or modify the responsibilities and duties of this position to meet business needs, as necessary.
This job description does not constitute a contract for employment and may be changed at the discretion of Denny's or the franchise owner with or without notice.
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