Customer Service Team Leader jobs in Topeka, KS
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
- Press-One Customer Care
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Topeka, KS
FULL_TIME
-
About the Job
Customer Service Representative- Full-Time
Please help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, a newer model computer, a headset, and a dedicated, quiet workspace where you can train and work without interruptions.
You will assist customers with filing complaints, billing inquiries, and fulfillment issues. You may also be calling customers to update information, collect payments, or inform them of upcoming renewals. Our ideal applicant is comfortable in a high-call volume environment and ready to stay busy!
Job Requirements:- Required availability includes start times as early as 7 AM and ending at 4 PM.
- Reliable internet connection (A minimum of 50 Mbps download speed).
- PC or Laptop with at least Windows 8 or High Sierra IOS.
- USB Headset for taking calls.
- A dedicated, quiet workspace.
- Excellent reading/writing skills.
- Ability to work 30 hours per week, minimum.
- Ability to work at least one weekend day per week- weekend shifts are shorter from 7 AM to 12 PM.
- Solid PC skills. (data entry, systems navigation, basic troubleshooting, etc.)
- Must live in Wyoming or Kansas.
Other information:- Permanent position.
- Monetary Incentives.
- Training will be done remotely via ZOOM.
- Training is paid.
- You will be paid weekly via direct deposit.
- 15 Days Ago
- Taco John's - Paxton Keiser Enterprises
-
Concordia, KS
FULL_TIME
- Taco John's of Concordia is looking for PART-TIME team members for Nights and Weekends. We are seeking positive, energetic individuals to be part of our team. Apply today! Why you should join our team...
- 26 Days Ago
- Taco John's - Paxton Keiser Enterprises
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Concordia, KS
FULL_TIME
- Taco John's of Concordia, Kansas is hiring motivated candidates who are interested in a Full- Time Shift Leader position. Apply today! Come join our amazing Quick-Service Restaurant Team! WHY YOU SHOU...
- 1 Month Ago
- Great American Cookies/Pretzelmaker
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Manhattan, KS
FULL_TIME,PART_TIME
- Overview:We are looking for friendly, outgoing, dedicated employees for our Pretzelmaker location at the Manhattan Town Center Mall. The ideal candidate will be committed to providing exceptional cust...
- 1 Month Ago
- Taco John's - Paxton Keiser Enterprises
-
Concordia, KS
PART_TIME
- Taco John's of Concordia is looking for PART-TIME team members for Nights and Weekends. We are seeking positive, energetic individuals to be part of our team. Apply today! Why you should join our team...
- 1 Month Ago
- Orscheln Industries
-
Marysville, KS
FULL_TIME
- Orscheln Farm and Home/TSC is looking for enthusiastic individuals who are motivated, responsible, and have the initiative to make the most of a career. NOW HIRING to fill a Team Leader position. Qual...
- 8 Days Ago
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0 Customer Service Team Leader jobs found in Topeka, KS area
- Dayton Freight
-
Topeka, KS
- Overview: Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-cen...
- 4/26/2024 12:00:00 AM
- Concentrix
-
Topeka, KS
- Job Title: Customer Service Representative - Remote (Ultimate Medical Academy Grads Only) Job Description This requisiti...
- 4/26/2024 12:00:00 AM
- All-Risks Insurance Brokers Limited
-
Tecumseh, KS
- **Customer Service Representative Tecumseh, ON** by **Opportunity:** Customer Service Representative Tecumseh, ON All-Ri...
- 4/26/2024 12:00:00 AM
- Jo-Ann Stores, LLC
-
Topeka, KS
- Summary The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring cre...
- 4/25/2024 12:00:00 AM
- OLIPOP
-
Topeka, KS
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/25/2024 12:00:00 AM
- Capfed
-
Topeka, KS
- ** Customer Service Associate** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO02691 Showing 1...
- 4/25/2024 12:00:00 AM
- Capfed
-
Topeka, KS
- ** Lead Customer Service Representative - Call Center** **Job Category****:** Call Center **Requisition Number****:** LE...
- 4/25/2024 12:00:00 AM
- Parking Management Company
-
Mayetta, KS
- Job Details Job Location Mayetta KS - Mayetta, KS Position Type Full Time / Part Time Education Level None Travel Percen...
- 4/22/2024 12:00:00 AM
About Topeka, Kansas
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