Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Lemon Tree Cleaners
Fredericksburg Retail Store
Customer Service Representative
We are seeking a Customer Service Representative for our Fredericksburg location. This position must be filled immediately. The idea candidate will be able to greet and serve regular incoming customers to drop off or pick up garments, shoes, leather, household textiles or alterations to be dry cleaned, laundered or repaired. Excellent people skills, outstanding attention to detail and a positive attitude are a requirement of this position. Experience using a Point of Sale system is preferred. Paid training is provided. Work hours are 8:00 am - 5:00 pm.
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Work Remotely
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 – 45 per week
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Work Location: In person
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0 Customer Service Training Manager jobs found in Austin, TX area