Customer Service Training Manager jobs in Bethlehem, PA

We offer an extensive benefits package, including matched 401(k), after 30 days of full-time employment as well as 2 weeks of paid time off within your first year!

The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an Ancora Training led program. This position is responsible for conducting outbound telephone calls to employees that have inquired about Ancora Training programs, answering inbound calls to answer employee questions, facilitating enrollments, and ensuring each employee completes all program’s admissions requirements. The Account Manager will routinely communicate with students throughout their enrollment and registration process.

MINIMUM REQUIREMENTS:

• High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• 1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience
• Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
• Strong presentation skills
• Ability to deliver consistent levels of energy and enthusiasm
• Thrives in an observation/coaching style environment
• Proactive problem solving skills
• Ability to handle frequent interruptions and work independently
• Competent in priority setting
• Ability to foster creativity
• Strong computer software skills including Microsoft Word and Excel, in addition to industry- related software applications

PREFERRED:

• Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• A track record of being successful in high-volume customer service setting
• Experience with CampusVue and/or Velocify software

ESSENTIAL FUNCTIONS

• Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
• Share industry related information with prospective students
• Follow-up with new students ensuring their positive transition to being an active student
• Contribute to team initiatives and outcomes
• Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
• Attend department meetings, training, and activities
• Ensure all paperwork is completed accurately and in a timely manner
• The title, duties, responsibilities, and reporting relationships may evolve or change from time to time, as the Company deems necessary and appropriate to respond to its business circumstances.
• Other duties as assigned

Applicants must be authorized to work for any employer in the U.S. This job posting does not qualify to sponsor or take over sponsorship of an employment Visa for those who do not meet the work authorization requirements for employment in the U.S.

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Up to 25% travel

Application Question(s):

• Are you familiar with high volume call centers with AUX Dialer?
• Is your Home WIFI a min of 25 MBPS?

Education:

• High school or equivalent (Required)

Experience:

• Inside sales: 1 year (Preferred)
• Account management: 1 year (Required)

Location:

• Allentown, PA (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote