Customer Service Training Manager jobs in Fairfield, CT

Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?

American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today.

We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts.

Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails, and live chats.

Starting pay is $12 - $13 per hour based on experience. We are a drug-free and equal opportunity employer.

Job Description

• Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
• Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
• Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
• Use product database and website to suggest merchandise appropriate for individual customers' needs
• Edit notes taken during phone call and customize standard letter used to accompany samples / coupons sent to consumers
• Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies

Last updated : 2024-04-23