Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are looking for exceptional Service cordinator who are self-motivated and want to grow as a team this job you will be in a high-paced atmosphere dispatching our service technicians to the right job fitting there skills and ability to maximize opportunities and best help our customers needs
Send resume to careers@getqualityservicetoday.com or call (919)-246-6505
You must fill out this assessment below to be considerd for the position, click or copy and past the link to your browser, there is no right or wrong answers, and it takes about 30 minutes , it is best done on a tablet or computer
https://www.ondemandassessment.com/link/index/JB-J0OGC24IB?u=1133007
Benefits include
PTO
Paid holidays
Bonus opportunity
Paid healthcare
401k
Profit sharing
Job Type: Full-time
Pay: $33,200.00 - $43,200.00 per year
Benefits:
Schedule:
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Work Location: In person
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0 Customer Service Training Manager jobs found in Greensboro, NC area