Customer Service Training Manager jobs in Lorain, OH

Requirements

· Bachelor’s Degree in related field AND 2-4 years of job-specific and related experience in manufacturing sales and marketing OR;

· Associate Degree (AS) in related field AND 4-5 years of job-specific and related experience in manufacturing sales and marketing OR;

· Must possess demonstrated analytical capability; ability to work independently and as a team; excellent written and oral communication; ability to inspire and motivate others; and proficient computer skills, specifically in Microsoft office applications, enterprise resource planning systems and financial systems experience is required.

Primary Roles & Responsibilities

· Annual Associate performance evaluations

· Budget and purchase order approvals

· Complete and submit obsolescence claim form to customer when needed

· Complete required customer surveys

· Develop strategy and planned actions to pursue requests for proposals

· Execute, track and report activities to support specific business plan policy and targets

· Facilitate Department meetings

· Maintain daily contact with customers by telephone, email, and meeting attendance regarding, mass production, shipping, quality, design and financial needs

· Maintain North America Free Trade Agreement (NAFTA) documentation and customer reporting

· Manage Department

· Negotiate and track customer cost down

· Negotiate production sales pricing with customer

· Negotiate tooling sales price with the customer

· Organize and facilitate customer top management meeting each year

· Prepare and distribute internal new business form or build out form

· Prepare monthly and yearly forecasts

· Prepare production and event customer quotations in specific customer format based on requests for proposal

· Prepares and maintains departmental organizational chart

· Report and track raw material adjustment with customers

· Review customer new business award letter, authorize and return to customer

· Risk assessments

· Overtime may be assigned

· Travel is highly likely or 50% of the time per month, but more may be requested by Leadership

· Training needs are based on training matrix for this position, relevant to ISO 9001 and ISO 14001 systems

· Other duties as assigned

Physical Demands

· Associate must be able to occasionally lift up to 40lbs in single or multiple lifts. Associate must be able to occasionally push/pull up to 100lbs. Associate will frequently bend, twist, turn, squat kneel, overhead reach, climb stairs, and pinch grip small objects for up to 4 hours per day. Typical work environment includes; sitting, typing, writing in an office setting 7 hours per day and standing in manufacturing areas 2 hours per day. Associate must have a valid driver’s license. Idle time between job tasks is likely to exist. Break/Lunch periods are typical in a 9 hour day.

Grade/Classification: Manager

FLSA Status: Salary-Exempt

Department Assignment: Sales

Function: Area Manager

Reports to: Assistant Vice President of Administration

Supervises: 1-2

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Bucyrus, OH 44820: Relocate before starting work (Required)

Work Location: In person