Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
SEEKING AUTO GLASS TECHNICIAN - With possible help/learning residential/commercial glass.
Local company, seeking motivated, dependable individual as an Auto Glass Technician for mobile replacements and repairs in the Twin Cities metro area.
Job responsibilities:
Provide excellent customer service and interpersonal skills
Perform the highest quality installation practices
Be able to routinely lift 50-75 lbs
Ability to work independently with strong knowledge of metro area.
Ability to operate tools necessary for auto glass repair and replacement.
M-F, no weekends.
Experience preferred.
Clean background and driving record.
Pay : TBD - (based on experience & knowledge)
Job Type: Full-time
Job Types: Part-time, Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
License/Certification:
Work Location: On the road
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0 Customer Service Training Manager jobs found in Minneapolis, MN area