Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Do you want to be an integral part of an organization’s growth strategy? Do you thrive being part of a team that lives out their mission every day, invests in community and has fun along the way? Do you often think, How can we make this more effective and a better experience? If so, this Customer Service Manager position may be the right opportunity for you!
The Customer Service Manager plays a vital role on the team, reporting to the Director of Sales. This position supervises a team of customer service representatives, supporting their growth to provide an incredible customer experience for both internal and external customers, while also improving workflows and operational efficiencies. The Customer Service Manager will also oversee the day-to-day operations of the customer service department.
As a successful Customer Service Manager, you will:
Customer Service Manager core responsibilities include:
We know as our employee, that you need to be taken care of too. We provide our successful Customer Service Manager:
Customer Service Manager Qualifications:
Salary range: 55-65k depending on experience, education, and proficiency
Schedule: Monday through Friday, 8 am - 5 pm
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0 Customer Service Training Manager jobs found in Myrtle Beach, SC area