Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Life Time Solutions is actively recruiting and accepting competitive, team-oriented individuals to join our company.
This is an entry level position, meaning we will provide full product education to the right candidates. Experience wanted (not required) from the following areas:
Life Time Solutions provides excellent earning potential and the chance to develop marketing, sales, management and customer service skills that will benefit you long-term. Our company has a competitive, yet supportive culture based on trust and integrity that has allowed us to grow over the years.
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Salary: $750.00 - $1,500.00 per week
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Work Location: Waco and surrounding areas.
Job Type: Full-time
Pay: $750.00 - $1,500.00 per week
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People with a criminal record are encouraged to apply
Work Location: In person
0 Customer Service Training Manager jobs found in Waco, TX area