Customer Success Associate jobs in Virginia

Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in Customer Success Operations? Do you want to be part of a fast paced, focused environment and have a real impact on your company’s future? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire!

PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team…that’s where you come in!

The Customer Success Operations Associate will work directly with customers as they continue their partnership with PerformYard and utilization of our leading software product. You’ll own contractual questions with expectations of creating favorable outcomes for PerformYard contractually, while maintaining largely positive customer satisfaction and sentiment.

This team member will partner closely with the Director of Customer Success and our Customer Success Team to seamlessly engage with customers at renewal time, work through the execution of agreements, then ensure smooth transition to continued platform usage and partnership with the CSM. The Customer Success Operations Associate will also work closely with our Finance Team on accounts receivable, working towards successful and happy customers through every interaction.

This is a 100% Remote position - now & forever