The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
We don’t just sell things. We offer solutions to tomorrow’s challenges.
Our sales approach begins by identifying customer demands before they become challenges. We’re committed to delivering customer success through our comprehensive expertise in software and technology.
Use your extensive subject matter expertise to support and influence customers toward Honeywell Fire solutions, including our breakthrough initiatives (BTIs) and New Product Introductions (NPI). You will provide both external and internal consultations and will help Honeywell teams develop and maintain the right product messaging, customer support, and training. You will foster cross-functional alignment to customer needs. You may consult prospective users on product capability and quality. You may provide valuable input for product development.
KEY RESPONSIBILITIES
· Engage in customer-facing activities to build and maintain relationships
· Educate Engineered Systems Distributors (ESDs), end users an influencers in the capabilities of Honeywell Fire’s product with a focus on deploying new technologies in both new installations and retrofits / upgrades.
· Develop ESD sales team by providing tools for them to effectively sell Honeywell Fire’s solutions
· Educate customers on product operation and capabilities to drive adoption / upgrades.
· Advocate for customer needs to business stakeholders, including product, engineering, quality, and operations teams
· Drive customers to employ best practices in utilizing product and services
· Help coordinate quality and engineering support of customers facing defects
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