Customer Success Manager jobs in Troy, NY
The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Success Manager jobs
Customer Success / Client Services
- Web Scribble
-
Troy, NY
FULL_TIME
- Company DescriptionWeb Scribble is the market leader in job board software for associations. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing professionals who want to contribute to our growth.Job DescriptionThe Customer Success team is responsible for creating deep and meaning relationships with their customers, identifying their business needs and coming up with solutions that meet their challenges. This is a critical role at Web Scribble, since it influences the overall customer experience and is responsible for retaining and expanding existing clients.Key Responsibilities:Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Web Scribble platformDiscover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the productIdentify customer challenges and proactively suggest better solutions and strategies.Onboard and assist new customers with multiple stakeholdersSimultaneously manage multiple customers who are at different points on the account lifecycleIdentify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepe proficiencyEngage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideasYou Will Be Measured On:Onboarding timeNet revenue retentionCustomer satisfaction scoresAccount expansionBenefits:Opportunity to be a part of a fast growing technology company with award winning solutionsClearly laid out and communicated progression and promotion planCompetitive salary medical/dental/vision benefits401(k)Tons of drinks and snacks in the officeOur fancy espresso machine that makes everything from lattes to cappuccinos to irish coffees at the click of a buttonQualificationsBachelor's degree required2 years experience in customer service, client services, consultative sales, account management, or related fieldExcellent interpersonal skills coupled with effective communication skillsSelf-confident, self-directed, forward thinking, detailed-orientedExperience with salesforce.com CRM system a plusAdditional InformationAll your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Customer Service Manager
- Albertsons Companies
-
Fair Haven, VT
FULL_TIME
- A Day in the Life: As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be...
- 12 Days Ago
Assistant Registrar, Academic Success - Russell Sage College
- Russell Sage College
-
Troy, NY
FULL_TIME
- Location: Troy, NY Category: Staff Positions Posted On: Fri Oct 20 2023 Job Description: PRIMARY RESPONSIBILIES: The Assistant Registrar is responsible for degree clearance of all students at Russell ...
- 5 Days Ago
HEOP Success Counselor - Russell Sage College
- Russell Sage College
-
Troy, NY
FULL_TIME
- Location: Troy, NY Category: Staff Positions Posted On: Wed Jun 14 2023 Job Description: Position: This full- time, non-exempt, 12- month position reports to the Associate Director of HEOP. This posit...
- 8 Days Ago
Accessibility Services Success Advocate - Russell Sage College
- Russell Sage College
-
Troy, NY
FULL_TIME
- Location: Troy, NY Category: Staff Positions Posted On: Tue Oct 24 2023 Job Description: Position: The Accessibility Services Success Advocate 44 week position reporting to the Associate Vice Presiden...
- 1 Month Ago
Customer Service
- VENT Fitness
-
Latham, NY
PART_TIME
- Passion / Integrity / Professionalism / Customer Service Are you a People Person? Our customer service team is responsible for being the first point of contact for new and existing members. The first ...
- 4 Days Ago
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0 Customer Success Manager jobs found in Troy, NY area
Customer Experience Associate II
- Conduent Business Services
-
Albany, NY
- **Customer Experience Associate II** **Location(s):** Albany, NY, US **Categories:** Call Center **Req ID:** 2021-41681 ...
- 4/26/2024 12:00:00 AM
Customer Service Associate - Work From Home>
- OLIPOP
-
Clifton Park, NY
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/25/2024 12:00:00 AM
Customer Service Associate - Work From Home>
- OLIPOP
-
Pittsfield, MA
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/25/2024 12:00:00 AM
Sales and Customer Service Associate
- American CV LLC
-
Ballston Spa, NY
- Job Description Job Description Small business specializing in ATV/UTV/SXS parts is looking to expand our team! Great pl...
- 4/24/2024 12:00:00 AM
Customer Support Representative
- Culligan 3NY
-
Fultonville, NY
- Job Description Job Description Benefits: Company Pension Plan Competitive salary Health insurance Paid time off Trainin...
- 4/24/2024 12:00:00 AM
Customer Support Representative
- Shore Marketing Inc
-
Schenectady, NY
- Job Description Job Description Shore Marketing Group is a premier marketing and sales firm, with its fundamental streng...
- 4/24/2024 12:00:00 AM
Customer Service Sales Specialist
- InsuraTec Services Group
-
Troy, NY
- Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer s...
- 4/22/2024 12:00:00 AM
Customer Support Engineer
- ASML Holding
-
Albany, NY
- Location Albany - NY, US Team Customer support Experience 0-2 years **Introduction to the job** ASML US brings together ...
- 4/22/2024 12:00:00 AM
About Troy, New York
Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is".
Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$60,575 to $84,341
Troy, New York area prices
were up 1.5% from a year ago
were up 1.5% from a year ago