Customer Success Specialist jobs in Canton, OH
Recently Added Customer Success Specialist jobs
Customer Success Manager
- Tradefull
-
North Canton, OH
FULL_TIME
-
Job Title: Customer Success ManagerCompany Overview:
Tradefull is a dynamic and innovative ecommerce company committed to delivering exceptional solutions to our clients. We pride ourselves on fostering a collaborative and inclusive work environment, where each team member plays a crucial role in our success. As we continue to grow, we are seeking a talented and motivated individual to join our team as a Customer Success Manager.
Position Overview:
We are looking for a Customer Success Manager who will be responsible for building and maintaining strong, long-lasting relationships with our clients. The ideal candidate will be a proactive problem solver with excellent communication and interpersonal skills. As a Customer Success Manager, you will be the primary point of contact for our clients, ensuring their satisfaction and success with our products/services.
Key Responsibilities:
1. Client Onboarding:- Guide clients through the onboarding process, ensuring a smooth and positive experience.
- Collaborate with cross-functional teams to facilitate a seamless transition from sales to implementation.
2. Relationship Management:- Develop and maintain strong, trusting relationships with clients to understand their needs and objectives.
- Conduct regular check-ins to assess client satisfaction, identify issues, and address concerns promptly.
3. Product Knowledge:- Gain in-depth knowledge of our products/services to effectively communicate their value and benefits to clients.
- Provide training and support to clients on using our products/services to their full potential.
4. Customer Advocacy:- Identify opportunities for client success stories, testimonials, and case studies.
- Foster a sense of community among clients, encouraging collaboration and knowledge sharing.
5. Issue Resolution:- Act as the primary point of contact for client escalations, working closely with internal teams to resolve issues promptly.
- Proactively address potential challenges and provide solutions to ensure client satisfaction.
6. Renewal Management:- Collaborate with the sales team to ensure successful renewals and upsell opportunities.
- Monitor client usage and engagement to identify opportunities for account growth.
7. Revenue Growth:- Work closely with clients to understand their business goals and objectives.
- Develop strategies to actualize projected revenue, ensuring clients maximize the value of our products/services.
- Identify opportunities for upselling and cross-selling to contribute to the growth of the client's revenue.
Qualifications:- Bachelor's degree
- Proven experience in customer success, account management, or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive mindset.
- Familiarity with Ecommerce and a passion for staying informed about industry trends.
- Ability to work collaboratively in a fast-paced and dynamic environment.
=> We are open to hiring a candidate to work remotely or out of one of the following locations: Canton, OH
- 8 Days Ago
Customer Success Manager
- Tradefull
-
North Canton, OH
FULL_TIME
- Job Title: Customer Success Manager Company Overview: Tradefull is a dynamic and innovative ecommerce company committed to delivering exceptional solutions to our clients. We pride ourselves on foster...
- 8 Days Ago
Customer Specialist
- Lane Bryant
-
Canton, OH
PART_TIME
- Customer Specialist Duties:- Provide exceptional customer service to clients via phone, email, and chat- Assist customers with inquiries, concerns, and requests in a professional and timely manner- Up...
- 22 Days Ago
Customer Solutions Specialist
- Murphy Tractor & Equipment Co., Inc
-
Canton, OH
FULL_TIME
- Summary The Customer Solutions Specialist is responsible for providing post-sales support to customers within their assigned territory, increasing business to company technology, service and parts dep...
- 16 Days Ago
Customer Solutions Specialist
- Murphy Tractor & Equipment Co., Inc
-
Canton, OH
FULL_TIME
- Summary The Customer Solutions Specialist is responsible for providing post-sales support to customers within their assigned territory, increasing business to company technology, service and parts dep...
- 16 Days Ago
Store Customer Service Specialist
- Sherwin-Williams
-
Canton, OH
FULL_TIME
- This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about ...
- Just Posted
Filters
- Current Active Filter
- Canton, OH
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Success Specialist jobs found in Canton, OH area
Sales Brand Ambassador!
- Infinity Business Group
-
Canton, OH
- Job Description Job Description **Overview:** Hey there, enthusiastic individuals of Canton! Are you someone who loves c...
- 4/26/2024 12:00:00 AM
Key Carrier - Canton
- HomeBuys, Inc.
-
Canton, OH
- General Job Description The Key Carrier will assist management in planning and implementing strategies to attract custom...
- 4/26/2024 12:00:00 AM
Brand Ambassador
- Sandpiper Productions
-
Canton, OH
- About us Known for our professionalism and progressive approach, Sandpiper is a female-owned company specializing in con...
- 4/26/2024 12:00:00 AM
Market Development Manager
- BBSI
-
Akron, OH
- Our focus is growth. Is yours? BBSI helps business owners focus on their business. We offer outsourced HR, risk consulta...
- 4/26/2024 12:00:00 AM
Survey Crew Chief
- The Kleingers Group
-
Uniontown, OH
- Job Description Job Description Do you enjoy working outdoors using the latest survey equipment to retrace boundary line...
- 4/24/2024 12:00:00 AM
Product Owner - Member Services
- Christian Healthcare Ministries
-
Barberton, OH
- The Product Owner will spearhead strategic development and operational management of our digital platforms, including a ...
- 4/24/2024 12:00:00 AM
Product Implementation Specialist Lead (JWorks)
- equivant
-
Canton, OH
- Job Summary: We are equivant, a leading software provider for the justice community, and we've opened a role for an Impl...
- 4/22/2024 12:00:00 AM
Customer Service Department Manager
- Petittigardencenter
-
Canton, OH
- ** Customer Service Department Manager** **Job Category****:** Petitti Retail **Requisition Number****:** CUSTO01384 Sho...
- 4/22/2024 12:00:00 AM
About Canton, Ohio
Canton (/ˈkæntən/) is a city in and the county seat of Stark County, Ohio, United States. Canton is located approximately 60 miles (97 km) south of Cleveland and 20 miles (32 km) south of Akron in Northeast Ohio. The city lies on the edge of Ohio's extensive Amish country, particularly in Holmes and Wayne counties to the city's west and southwest. Canton is the largest municipality in the Canton-Massillon, OH Metropolitan Statistical Area, which includes all of Stark and Carroll counties. As of the 2010 Census, the population was 73,007, making Canton eighth among Ohio cities in population.
F...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Specialist jobs
$43,919 to $55,533
Canton, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Success Specialist do?
Customer Success Specialist in Atlanta, GA
Set SLAs and KPIs for the team and provide insights on that improve efficiencies and optimize inbound and outbound demand gen efforts.
February 23, 2023
Customer Success Specialist in Denver, CO
Maintains inbound and outbound collection communications within client deadlines and requirements.
February 26, 2023
Customer Success Specialist in Indianapolis, IN
Consultative sales support exposure – cross-selling, upselling and renewal experience with customers.
May 11, 2023