Customer Success Specialist jobs in Ohio

Company Description

Career Opportunity: Customer Success Marketing Specialist – Organized Living in Cincinnati, OH

Do you have marketing and communication strategies experience? Do you enjoy collaborating with Dealers to educate them on the services offered? If so, we have an exciting opportunity for you! 

This position will receive a competitive benefits package including medical, dental, vision, short- and long-term disability, 401k match, and profit sharing. Apply today to be a part of a company culture that is exciting, results driven, open-minded and caring. You will be expected to learn every day, innovate, and develop new skills in our fast-paced environment.

Organized Living has been making quality products for the home for more than 100 years. Our long-term success is the result of our passion and commitment to our quality products, innovative programs, and unmatched support. As a growing family company, we manufacture and market quality storage and organization products. We serve the Single Family and Multifamily markets through our nationwide network of independent dealers. 

If you want to join a company that continues to build a solid strategic advantage and is quickly becoming America’s leading brand for high-quality home storage and organization systems, this is your chance. Our passion and market focus has led us to develop the right products, for every project, budget and need supported by our industry-leading software to continue achieving strong market share growth and exceptional future opportunities.

To learn more about Organized Living please visit our website and LinkedIn page:

https://organizedliving.com/

https://www.linkedin.com/company/organized-living/

Job Description

Organized Living is seeking a Customer Success Marketing Specialist who is dedicated to growing our Dealer network by providing marketing, communication, and software support. The Customer Success Marketing Manager will play an important role by work collaboratively to support our Dealer partners and attract additional Dealers as it relates to marketing, communications, and software support.

As a key member of our team, you will oversee short-term and long-term marketing and communication strategies by producing marketing campaigns that engage our current and future partners. Several of the chief tasks include creating marketing support materials, executing campaigns, conducting customer interviews, and providing valuable insights and feedback to the strategic initiative team.

Responsibilities:

• Partner with sales to manage and expand existing partner relationships while identifying new opportunities to grow our partner network.
• Develop and execute comprehensive marketing strategies in collaboration with the strategic initiative team to support our Dealer partners and target new partners.
• Plan, create, and manage marketing campaigns that drive engagement and align with our current and target partners' needs and our strategic objectives.
• Design and produce marketing support materials, including brochures, presentations, training resources, and digital content, to assist with our strategic objectives.
• Assist with sales at trade shows/events and other marketing activities to enhance partner engagement.
• Conduct interviews and gather feedback from Dealer partners to gain insights into their needs and challenges. Translate these insights into actionable strategies.
• Identifying new Dealer partner opportunities.
• Link and promote the adoption and use of software features and functionality to help partners achieve key business outcomes, take findings back to the Product Management team.
• Lead product-specific marketing campaigns, ensuring effective communication of product features, benefits, and unique selling points.
• Monitor the performance of marketing campaigns and communication efforts, providing data-driven insights and recommendations for improvement.
• Collaborate cross-functionally with sales, marketing, and customer support teams to ensure seamless communication and alignment of strategies.

Qualifications

Requirements:

• Bachelor’s Degree in marketing, business, software or a related field.
• Proven experience in marketing, with a strong understanding of software adoption.
• Outstanding communication and organization skills with a strong attention to detail.
• Analytical mindset with the ability to translate data into actionable insights.
• Ability to meet deadlines in a fast-paced environment while managing multiple projects and multiple versions.
• Proficiency in marketing tools and platforms.
• Strong project management skills.

Additional Information

If you have the desire to be a significant contributor to a profitable expanding company with a strong and supportive ownership group, please apply online at https://grnh.se/8c9fb9513us! 

AAP/ EEO: M/F/H/V/D, Drug-free workplace. No third-party candidates please.