Customer Support Supervisor jobs in Jefferson, CO
Recently Added Customer Support Supervisor jobs
Call Center Supervisor
- Management Support Technology, Inc. - MSTI
-
Golden, CO
FULL_TIME
-
Management Support Technology Inc. (MSTI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) that takes pleasure in providing exceptional support services to our Veterans and their families. For over 20 years MSTI’s dedicated team members and corporate personnel have delivered logistical, management and technical services to the Department of Veteran Affairs (VA). The MSTI culture fosters strong relationships and meaningful work. Our team enjoys our family-oriented business that values family, work-life balance, and professional and personal growth.
As a Call Center Supervisor (CSA), you represent the MSTI Team and the Denver Logistics Center (DLC). The Supervisor will have authority to act on behalf of the MSTI Team on all matters relating to the daily performance of the contract requirements to include coordinating with the Contract Representative, managing and assigning work to Agents, and managing contract employee’s leave, schedules, timecards, etc. The Supervisors’ primary purpose is to monitor the performance of the Call Center; ensuring customer service runs efficiently and effectively, and that CSAs remain optimally productive throughout the contract. To be successful in this position the Call Center Supervisor will exhibit the ability to lead, relationship building, wanting continuous development, organization, approachability, critical thinking, problem solving, reasoning, multi-tasking and thinking outside the box.
The VA and DLC provide holistic supply chain management for the VA National Audiology, Prosthetics, and Telehealth Programs and support the VA and other Government agencies with professional acquisition and logistics services. The VA DLC procure, stock, and distribute commodities, including hearing aids and accessories, cochlear implants and accessories, assistive listening devices and accessories, assistive devices, batteries, prosthetic socks, orthotic soft goods, aids for visually impaired, Home Telehealth equipment, and peripherals worldwide.
Call Center Supervisor Responsibilities- POC on behalf of the MSTI Team on all matters relating to the daily performance of contract requirements to include coordinating with the Contract Representative, managing and assigning work to Agents, managing contract employee’s leave, schedules, timecards, and coordinating with government stakeholders on complex issues and concerns.
- Provide stakeholders call data metrics and summary of duties and accomplishments performed by CSA’s.
- Interact with customers and other members of the Veterans Services Division (VSD) team with respect, courtesy, focus, and professionalism.
- Actively participate in improving the Call Center performance by assisting in balancing all workload requirements, responding to management requests for information or ideas that enhance the effective operation of the phone lines, and completing and/or reinforcing customer service training.
- Be responsible for services performed by Agents, including meeting all contract requirements, monitoring daily workloads, agents, and documenting discrepancies.
- Validate all work performed by the Agents before signing off on production summary documents.
- Monitor performance of CSA’s; ensuring customer service runs efficiently and effectively at optimal performance throughout life of contract.
- Provide training to all CSA’s guaranteeing competence when answering customer questions, product information inquiries; and understanding of programs and processing procedures.
- Other duties as assigned.
- Minimum high school diploma, or equivalent; one (1) year training and leading customer service teams to perform successful business operations. Higher education and/or additional years of experience in supporting customer service call centers preferred.
- Advanced/Intermediate skills in Microsoft office applications including Word, Excel, Outlook, and SharePoint.
- Demonstrated skills and knowledge managing customer complaints and providing resolution.
- Ability to effectively listen and communicate verbally with people on the telephone.
- Advanced skills in verbal and written communications, including proactive customer service leading to customer driven outcomes.
- Proficient in using office automation equipment and software including personal computers, printers, calculators, scanners, shredders, and copiers, etc.
- Ability to coach, train and motivate team members and evaluate their performance.
- Skills related to planning work schedules and assignments (on an on-going basis) and adjusting work procedures as necessary to satisfactory production levels.
- Ability to serve organizational customers; a knowledge of cutting-edge technologies and approaches to assure the highest level of services.
- Ability to develop and submit reports, briefings, prepare spreadsheets, and operating procedures.
- Ability to apply analytical and evaluative strategies to implement the Call Center performance measurements and metrics that define success.
- Problem solving skills, including resolution of issues that cross the inter-disciplinary lines of the VA business.
- Ability to handle conflict constructively, professionally, and appropriately.
- Ability to obtain a National Agency Check with Inquiries (NACI).
Management Support Technology, Inc is an Equal Opportunity Employer/Disabled/Veterans - Just Posted
Vans Part-Time Retail Supervisor/Manager
- Vans Retail Supervisor (Park Meadows, Lone Tree CO)
-
Littleton, CO
PART_TIME
- Job Description Summary Job Ad SupervisorAs a passionate, fun and dedicated Floor Supervisor, you are an important part of the store leadership team, ensuring the highest level of customer engagement ...
- 10 Days Ago
Supervisor, Peer Support
- Solari, Inc.
-
Denver, CO
FULL_TIME
- Applicants must live within 2 hours of Denver, CO. The Job/What You'll Do: Maximize the effectiveness and efficiency of Warm Line operations through active and direct system monitoring of the Warm Lin...
- 2 Days Ago
Customer Support Associate
- At Home
-
Lone Tree, CO
PART_TIME
- $12.50-16.25/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complet...
- 11 Days Ago
Bilingual Customer Support Associate
- Nymbl Science, Inc.
-
Denver, CO
FULL_TIME
- Customer Support AssociateAbout the jobOur Bilingual Customer Support Associate is passionate about improving the lives of our users! If you have a style compatible with older adults and can work effi...
- 17 Days Ago
Customer Support Representative
- Altvia
-
Broomfield, CO
FULL_TIME
- About Altvia:Altvia is a growth stage startup focused on supercharging the Private Equity (PE) and Venture Capital (VC) industries with the most modern technology and systems. We help firms understand...
- Just Posted
Filters
- Current Active Filter
- Jefferson, CO
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Support Supervisor jobs found in Jefferson, CO area
Retail Service Specialist>
- O'Reilly Automotive
-
Wheat Ridge, CO
- O'Reilly Automotive - 4490 Wadsworth Boulevard [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reil...
- 5/20/2024 12:00:00 AM
Protection Services Administrator
- Teller County
-
Woodland Park, CO
- Department: Department of Human Services Reports to: Director of Human Services Salary range: $3,144 - $3,852 (semi-mont...
- 5/20/2024 12:00:00 AM
On Call or Part Time Customer Experience Officer / Receptionist
- Land Title
-
Dillon, CO
- Why Choose Land Title Guarantee Company? We Take Pride In What We Do and How We Do It At Land Title Guarantee Company, w...
- 5/19/2024 12:00:00 AM
Customer Service Representative - Store 732
- K & G Petroleum
-
Arvada, CO
- Job Title: Customer Service Representative Department: Operations Hiring Range: $17-$18/hr. depending on store location,...
- 5/17/2024 12:00:00 AM
Service Advisor
- AutoNation, Inc.
-
Golden, CO
- AutoNation Buick GMC West At AutoNation, doing whats right by the customer comes standard at 300 locations coast to coas...
- 5/17/2024 12:00:00 AM
Customer Service Representative - Store 528
- K & G Petroleum
-
Idaho Springs, CO
- Job Title: Customer Service Representative Department: Operations Hiring Range: $17-$18/hr. depending on store location,...
- 5/17/2024 12:00:00 AM
Customer Service Representative
- Department Of Agriculture
-
Leadville, CO
- Summary This is an open and continuous announcement. See Additional Information section for more information. Applicatio...
- 5/17/2024 12:00:00 AM
Customer Service Representative
- Department Of Agriculture
-
Minturn, CO
- Summary This is an open and continuous announcement. See Additional Information section for more information. Applicatio...
- 5/17/2024 12:00:00 AM
About Jefferson, Colorado
Jefferson is an unincorporated community and a U.S. Post Office in Park County, Colorado, United States. It is located the northern end of South Park, along U.S. Route 285, approximately 15 miles (24 km) northeast of Fairplay, at the western foot of Kenosha Pass. It lies 6 miles (10 km) from Como, 23 miles (37 km) from Bailey, and 37 miles (60 km) from Breckenridge. The town consists largely of a strip of retail businesses along U.S. Route 285, as well as a small unpaved grid of houses and trailers on the south side of the highway. The most notable landmarks in town are a historic one-room ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Support Supervisor jobs
$65,603 to $94,701
Jefferson, Colorado area prices
were up 0.4% from a year ago
were up 0.4% from a year ago
What does a Customer Support Supervisor do?
Customer Support Supervisor
Performs other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials, and supplies, etc.
March 07, 2023
Review work of team and individual team members for accuracy and content.
March 10, 2023
Monitor, coach, and provide specific feedback to meet performance requirements, including quality, productivity, attendance, compliance and related disciplinary issues.
March 24, 2023
Develop and monitor metrics and KPI for critical tasks, and ensure they are being completed within expected time and quality metrics.
April 24, 2023
Manage and maintain a high performing team of Inside Sales professionals providing mentoring, coaching, and educational activities to support employee development that aligns with organizational goals and objectives.
May 02, 2023
Provides direction and leadership for the Customer Service Team including professional and career enhancing skills, determination of departmental goals, assignment of responsibilities and activities, establishment of employee performance expectations and measurement of performance outcomes.
May 20, 2023