Customer Technical Support Specialist jobs in the United States

Now Hiring! Customer Support Specialist

Job Type: Full time / On-site
Schedule: Monday - Friday: 7:30 am- 4:00 pm
Salary: $40-60K per year

Who We Are:
The mission of Dynamic Technical Formulations is very simple – provide our customers with the best customer service while providing them with the highest quality products.

Job Summary:
To create the best experience for all customers, whether that is by phone, email, or in person. To be a representative and image of the company and its core values to all current and future customers. To promote a positive team environment.

What You’ll Do:

• Answer incoming customer calls for a customer base of 12k
• Follow up with customers as needed.
• Review daily alarm activity reports.
• Basic alarm system troubleshooting.

What You’ll Need:

• High School diploma or equivalent.
• High attention to detail.
• Ability to multi-task and switch gears quickly throughout the day without losing details.
• A positive attitude and excellent communication skills are essential.
• Ability to develop solutions for customers through phone/email communications.
• Customer service experience. Phone experience is a plus.
• Microsoft suite experience and ability to learn our CRM System.

What’s In It for You:

• Short & Long-Term Disability.
• Medical/Dental.
• Vision Plan.
• Paid Time Off.
• Retirement Plan.