Demand Analyst jobs in Ann Arbor, MI

Full-time Implementation Specialist 

Are you a proactive problem-solver with a knack for managing multiple projects and delivering top-notch solutions? We want you on our team!

About the Role: 

As our Implementation Specialist, you will be at the heart of deploying our cutting-edge software solutions.  This role is perfect for someone who thrives in a dynamic environment, enjoys collaborating across teams, and has a flair for effective communication.  The ideal candidate will have the ability to manage many projects at a time, work with multiple teams to ensure timely delivery. A background in project coordination, solution collaboration, and/or time and attendance we would love to hear from you. 

Why do we need you? 

Attendance on Demand employs those that are driven to innovate, deliver, and support the highest quality workforce management technology solutions, which motivates you as a candidate.   If you’re someone who tackles challenges with enthusiasm, balances multiple priorities with ease, and radiates positivity, you’ll fit right in!

Qualifications Required:                       

• Highly effective communicator in both written and verbal skills
• Leadership qualities
• Ability to instruct clients on tasks and goals
• Excellent organizational skills
• Knowledge of business and management principles and practices
• Experience managing projects with short term and long term deadlines
• 2 years’ experience working in at least one of the following: a technical support environment, time and attendance industry, or technical implementation(s)

Qualifications Desired but not required:

• Highly aware of all Attendance on Demand products and services
• Knowledge of time and attendance principles, practices, and terminology
• Must be a Team player in a team-oriented workplace
• Working knowledge of basic computer functions, networking and internet browsers

Key Responsibilities:

• Lead the Way: Act as the primary point of contact for new business during the implementation process.
• Drive Projects: Set and manage timelines, ensuring each project stays on track.
• Enhance Processes: Maintain quality, uphold implementation standards, and proactively engage with team members to set priorities and achieve goals.
• Oversee Tasks: Manage both short-term and long-term projects, monitor progress, and provide guidance to ensure successful completion.
• Troubleshoot and Report: Address and resolve issues, report concerns, and suggest improvements to enhance efficiency.
• Foster Team Spirit: Build a cohesive team environment, encouraging collaboration and effective communication.

Some of the Success Factors / Job Competencies:

• Unifies the implementation project with all associated team members
• Has a strong desire to facilitate department and company growth
• Displays an ability to work well in fast paced, high stress, environments
• Displays strong abilities in team communication and organization. Must be a strong team player
• Understands the necessity of quality customer service
• Has genuine ability to identify and resolves problems quickly while having the added qualities to reevaluate those issues and improve processes to prevent them in the future
• Takes initiative to take on new tasks without requirement of direct instruction of management and can continually make decisions independently which are positive to the department
• Must have a strong ability to adapt to changes

Work will be performed in the state of Michigan, with some mandatory onsite/offsite meetings.

Are you ready to make a difference?  Apply today and become a key player in our innovative team.

We are an Equal Opportunity Employer. It is our policy to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, handicap or veteran's status, or status within any other protected group.