Desktop Support Analyst jobs in Roanoke, VA

Position: Desktop Support -Level 2

Position type - Contract -12 months

Location: United States US - Dallas, TX , Chelmsford, MA , Roanoke, VA ,New Orleans, LA , Atlanta, GA , Chicago, IL , Conshohocken, PA , Saint Louis, MO-(5 days Onsite)

Job Description:

Job Description:

· Hands on knowledge on Windows OS imaging, installation and configuration

· Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.

· Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues

· Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents

· Support all the One Drive Access, Storage related issues.

· Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives.

· Handle the Hardware/Software requests from the dedicated locations.

· Has good knowledge on Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management.

· Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.

· Handle Secure Wipe, Asset Disposal as per agreed process

· Should have good understanding of IT Service Management Processes.

· Basic understanding on SCCM activities

· Good understanding on group policy and active directory

· Should provide break fix support wherever necessary.

Maintain Asset Inventory of existing devices and buffer stock if any.

· Provide support for Network/Storage/Server related activities on the site wherever required.

· Has good understanding of Service now

Skill sets:

Certifications:

Must Have:

1) CompTia A Certification- Foundational certification that covers essential IT skills across Hardware,Software,Networking and Security

2) HDI Desktop Support Technician: Certification for providing Desktop Support and Customer Service. 3) Microsoft Certified: Modern Desktop Administrator Associate: Certification to manage and deploy Windows 10 and Windows 11 desktops and devices in an enterprise environment1