Desktop Support jobs in Bangor, ME

Job Title: Desktop Support

Location: Portland,ME (Onsite from day 1)

Mode : Contract

Primary Responsibilities & Competencies

· Provide customer service support to both internal users, external customers, and vendors.

· Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.

· Maintains detailed and accurate records in workload management, asset management, and administrative applications.

· Provides tier I and II support in all areas of the organizational service portfolio.

· Provides excellent customer service to all levels of employees including customers, peers, and leadership.

· Accurately follows documentation and checklists to ensure efficiency and consistency.

· Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.

· Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.

· Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.

· Self-directed once assigned work and functions with considerable independence.

· Shows an interest in learning more advanced aspects of the functional skills.

· Actively maintains a level of self-study related to technology and customer service.

· Able to communicate with the customer in non-technical terms so the users can understand.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 8 per week

Schedule:

• 8 hour shift

Location:

• Pittsfield, ME 04967 (Required)

Ability to Commute:

• Pittsfield, ME 04967 (Required)

Ability to Relocate:

• Pittsfield, ME 04967: Relocate before starting work (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person