Desktop Support Manager jobs in Charleston, SC

Recently Added Desktop Support Manager jobs

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Desktop Support Specialist
  • Integrated Finance and Accounting Solutions
  • Charleston, SC FULL_TIME
  • DESKTOP SUPPORT SPECIALIST

    Essential Job Functions:
    Comptroller and Global Financial Services Charleston (CGFS) Bureau of the Department of State (DoS) is seeking a Desktop Support Specialist to provide helpdesk support in the Global Systems Operations division, Internal Systems and Messaging unit (ISM). Internal Systems and Messaging Unit (ISM) is responsible for all desktop, server, network hardware operations and maintenance, and support of Internal Resources Management (IRM) standard operating environment software. The unit handles all issues pertaining to Microsoft Windows Server and Desktop Operating Systems, S.M.A.R.T. messaging, Microsoft Office products, and mobile computing devices (i.e., Laptops, Blackberries, and Global OpenNet (GO) Tokens.

    The Desktop Support Specialist provides 1st tier desktop PC and printer support to the customer base; follows established procedures to log trouble calls, answer trouble calls and document problems and solutions; troubleshoots existing desktop systems and printers and effect repairs and/or replacements; analyze existing software packages and make recommendations for new applications when necessary; install and configure new IT equipment; communicate effectively with technical and non-technical colleagues; ability to adapt to changing priorities; perform office moves of PCs and monitors.

    Job Responsibilities:
    • Install Windows operating systems and configure PCs for network use.
    • Log trouble calls in the helpdesk ticketing systems.
    • Provide user support and troubleshooting of PC, networks, and software.
    • Configure and install network printers.
    • Troubleshoot network connectivity issues with PC communication.
    • Install and configure new IT equipment.
    • Communicate effectively with technical and non-technical colleagues.
    • Adapt to changing priorities and perform office moves of PCs and monitors.
    Skills:
    Required skills:
    • A two-year degree in an Information Technology (IT) or business-related field is preferred.
    • Three (3) years’ experience supporting Microsoft (MS) desktop operating systems, including the latest versions of the MS Office suite and Outlook.
    • Experience providing desktop support.
    • Experience in computer network installation, operation, and maintenance.
    • Experience in providing user support and troubleshooting.
    • Education and certifications may be substituted for years of education.
    Our most Successful Employees in this Position Demonstrate:
    • Strong analytical and problem-solving skills.
    • A customer-centric approach and a focus on delivering excellent service.
    • A collaborative spirit to work seamlessly with colleagues to achieve shared goals.
    • Proficiency in conveying technical information to both technical and non-technical stakeholders.
    Preferred Skills, but not Required:
    • Comp TIA A and Network certifications.
    • Experience with Active Directory computer network systems and operating environments.
    Software Systems Utilized:
    • Microsoft Office 365 Suite
    • Windows Server 2016 and 2019
    • Microsoft Active Directory
    • Windows 10
    • Commercial off-the-shelf software (COTS)
    Qualifications:

    Minimum Requirements:
    • A two-year degree in an Information Technology (IT) or business-related field is preferred.
    • Experience supporting Microsoft (MS) desktop operating systems including the latest versions of the MS Office suite and Outlook for e-mail is necessary with three years preferred.
    • Experience providing desktop support, experience in PC installation, operation and maintenance with two years preferred.
    • Experience with MS Desktop operating systems is preferred; experience in providing user support and troubleshooting.
    Experience, professional and technical certification programs may be substituted for years of education, based on credit hour equivalents.
    Work Schedule:
    The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is a hybrid position with 1 day teleworking and 4 days on-site.


    IFAS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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Desktop Support Specialist
  • Power3 Solutions and Partnering Companies
  • Charleston, SC FULL_TIME
  • Power3 Solutions is hiring a Desktop Support Specialist to join our team in Charleston, SC! This position offers a hybrid schedule – 1 day telework, 4 days on-site. Job tasks will include, but are not...
  • 11 Days Ago
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A
Desktop Support - (2nd/3rd/Weekend Shift)
  • A3 Staffing Solutions
  • Charleston, SC FULL_TIME
  • Desktop Support Technician• 8-5 Monday-Friday, no on call• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.• Maintains, analyzes, t...
  • 13 Days Ago
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Site IT Desktop Support Analyst
  • Eaton
  • Charleston, SC FULL_TIME
  • Eaton’s IT team is currently seeking a Site IT Desktop Support Analyst to join the team. This position will be based at our North Charleston, SC facility. The expected annual salary range for this rol...
  • 28 Days Ago
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RN Case Manager
  • Healthcare Support
  • Charleston, SC CONTRACTOR,FULL_TIME
  • RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Charleston, South Carolina. Benefits of this RN Case Manager with HealthCare Support: Immedia...
  • 30 Days Ago
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C
Construction Manager
  • Construction Support Solutions
  • Charleston, SC FULL_TIME
  • Prefer a Certified Construction Manager (CCM) with a four-year college degree in Engineering, Architecture or Construction Management AND 10 YEARS of Federal Construction Management experience on site...
  • 1 Day Ago
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0 Desktop Support Manager jobs found in Charleston, SC area

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Philanthropy Coordinator
  • Dee Norton Child Advocacy Center
  • Charleston, SC
  • JOB SUMMARY: The Philanthropy Coordinator plays a key role in the financial sustainability and growth of the organizatio...
  • 4/27/2024 12:00:00 AM
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Senior Travel Agent
  • TAG Group
  • Charleston, SC
  • Job Description Job Description Official Position Title: TAG24 Specialist Classification: Remote, Exempt, Full-Time Sche...
  • 4/27/2024 12:00:00 AM
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S
Information Technology Engineer
  • Stasmayer, Inc.
  • An ADP Client, Stasmayer Incorporated, is actively seeking a Level 2/3 IT Engineer to join their team in Charleston, SC....
  • 4/26/2024 12:00:00 AM
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IT Support Technician (Onsite)
  • TM Floyd & Company (TMF)
  • Ridgeville, SC
  • We’re looking for an IT Support Technician for an onsite role near Summerville, SC. If you’re looking for a new opportun...
  • 4/26/2024 12:00:00 AM
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Information Technology Specialist
  • Mount Pleasant Waterworks
  • Charleston, SC
  • Job Description Job Description Information Technology Specialist I Salary Range: $59,091 - $91,591 Position Description...
  • 4/24/2024 12:00:00 AM
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Information Technology Specialist
  • Mount Pleasant Waterworks
  • Mount Pleasant, SC
  • Job Description Job Description Information Technology Specialist I Salary Range: $59,091 - $91,591 Position Description...
  • 4/24/2024 12:00:00 AM
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D
Philanthropy Coordinator
  • Dee Norton Child Advocacy Center
  • Charleston, SC
  • JOB SUMMARY The Philanthropy Coordinator plays a key role in the financial sustainability and growth of the organization...
  • 4/24/2024 12:00:00 AM
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C
IT Systems Specialist - Solicitor
  • Charleston County, SC
  • North Charleston, SC
  • Salary: $64,209.00 - $84,146.00 Annually Location : Charleston, SC Job Type: Full-Time Job Number: SL208971 Department: ...
  • 4/23/2024 12:00:00 AM
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About Charleston, South Carolina

Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Desktop Support Manager jobs
$77,815 to $100,419
Charleston, South Carolina area prices
were up 1.5% from a year ago
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What does a Desktop Support Manager do?

Desktop Support Manager
Demonstrated experience in effectively communicating with a broad base of technical and non-technical constituents including project teams and multiple management layers.
March 31, 2021
Manages team members in troubleshooting hardware and software problems, identifying root cause, and recommending appropriate solutions as necessary to resolve incidents and fulfill requests within agreed upon service level agreements (SLAs).
May 24, 2021
Provide oversight, coordination and communication for operational issues, being able to quickly and effectively follow production issue Incident Management and escalation to the IT User Support Manager.
October 06, 2021
Audit, maintain and ensure employee time-keeping and absentee records are accurate.
November 19, 2021
Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
November 20, 2021
Monitor, coordinate, assist and perform tasks as required to assure the necessary level of quality, cost, security, and performance of the work.
January 14, 2022