Provide oversight, coordination and communication for operational issues, being able to quickly and effectively follow production issue Incident Management and escalation to the IT User Support Manager.
April 12, 2021
Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
March 31, 2021
Demonstrated experience in effectively communicating with a broad base of technical and non-technical constituents including project teams and multiple management layers.
February 13, 2021
Manages team members in troubleshooting hardware and software problems, identifying root cause, and recommending appropriate solutions as necessary to resolve incidents and fulfill requests within agreed upon service level agreements (SLAs).
February 06, 2021
Monitor, coordinate, assist and perform tasks as required to assure the necessary level of quality, cost, security, and performance of the work.
January 25, 2021
Audit, maintain and ensure employee time-keeping and absentee records are accurate.
December 27, 2020