Description

The Outreach Coordinator serves as the initial contact for guests seeking services in MDCs Welcome Center, and in the community. The incumbent is well-trained in all services/resources that MDC provides, including associated eligibility requirements for recipients of each service. Based on conversations with guests, the Outreach Coordinator educates guests on MDCs services and refers individuals to the correct MDC program staff based on the determined needs of the guests. The position will also assist guests with completing application forms for some services, including energy and rental assistance. The Outreach Coordinator will develop relationships with all relevant program staff for the purposes of referrals and continued education on program services available to community members.

What you will do:

• Research and self-educate on the services and resources MDC provides through its many programs, including eligibility requirements.
• Develop relationships with all relevant program staff for the purposes of referrals and continued education on program services available to community members.
• Engage guests in MDCs Welcome Center and the community to determine services specifically appropriate and desired by individuals seeking assistance. This may include using motivational interviewing to best understand the needs and goals of those seeking assistance.
• Assist individuals in completing applications for appropriate services for which they qualify.
• Develop a comprehensive list of MDC services, eligibility requirements, appropriate MDC contacts, and other community organizations for possible referrals.
• Assist participants in making contact with appropriate MDC program staff and/or community organizations based on services needed.
• Work collaboratively with team, management and other programs to ensure excellent communication in providing the best possible service to community members seeking assistance.
• Evaluate effectiveness of services provided by recording referrals, completed applications for services, and number of guests engaged.

Schedule: 8am - 4:30pm Mon - Fri & some weekends

Compensation: $20.83 - 22.10/hour

Benefits:

• union representation
• two 2% raises per year
• health/vision/dental/life insurance
• 403(b) with 4% company contribution & up to 4% match
• 13 vacation days per year
• 13 sick days per year
• 13 paid holidays

Qualifications