Digital Product Manager jobs in Berwick, PA

Job description

Targeted First Year Income between $75-$100K at 100% of Plan!

Founded in 1994, KDI is proud to be the fastest growing independent office technology provider in the mid-Atlantic region, due in part to attracting high quality professionals and valued training programs. Focusing on the total business solution, KDI is big enough to offer premium quality, selection, and affordability…yet, able to provide the personalized service, support, and old-fashioned family values you would expect of a smaller organization. Thousands of organizations trust KDI to handle the technology needs of the future. With offices located in Aston, Philadelphia, Horsham PA., Mt. Laurel NJ, Wilmington DE, and KDI’s newest location in West Hazleton PA, our highly trained and award-winning team takes complex client problems, simplifies them, and makes sure they are running smoothly 24-7. Learn more at www.kdi-inc.com.

Due to solid growth, we are currently seeking a Sales Account Manager for IMR-Digital located in Northeast Pennsylvania.

The Sales Account Manager is responsible to drive new business, in BPO (business process outsourcing), IT solutions, all conversion services, manage existing accounts, and build a solid working territory. Covering Pennsylvania, New Jersey, Delaware, Maryland and New York. The position reports to our West Hazleton, PA production facility.

KDI is proud to offer its advantage package: * Base Commission Quarterly/Annual Bonuses * Six figure opportunity * Uncapped commissions * Major Medical and Dental Insurance * Excellent On-going training and improvement of sales skill sets * Superior Products and Services by industry leaders Ricoh, Canon, and Lexmark * Electronic document conversion from files and film, Truly consultative sales model using a sales tracking tool * 401(k) * Positive, inspiring and professional work environment.

Responsibilities Include: * Attain assigned sales targets * Commitment to excellence * Strong work ethic and a passion for technology, people and processes * Willing to learn about or knowledge of: computers, computer networking, IT systems, and Document Conversion * Emphasis on New Business Development…* Handle multiple priorities * Approach each day with a keen sense of self-discipline and urgency * Comprehend technology and how technology enables business productivity, efficiency and effectiveness * Maintain businesslike behavior and professional demeanor * Develop and manage all assigned accounts with consistency * Commitment to planning key activities conducive to growth * Take on the role of a true solution provider and trusted adviser to clients * Effective use of time management skills * Get referrals from best customers * Effectively utilize provided technology to manage accounts (CRM tool) * Qualify and find customer pain points through effective questioning technique…then recommend a valued solution * Prepare and deliver effective presentations to customers as needed * Prepare weekly/monthly sales and prospect reports * Attend, actively participate in, and complete training seminars and sales meetings * Seamlessly handle/address customer concerns * Instruct customers on proper use of products and services installed * Process orders in a complete and timely manner * Maintain customer touch every 60-90 days in order to properly identify more solutions and/or hardware opportunities.

We look forward to you joining our team!!

Hiring Criteria: * 1-2 years outside/inside sales expertise selling to C-Level executives * Documented record of sales achievements – preferably in an outside/inside sales environment or equivalent.

COVID-19 Precaution(s): Personal protective equipment provided or required, Temperature screenings, social distancing guidelines in place, Virtual meetings, sanitizing, disinfecting, or cleaning procedures in place.

Paid Training: Yes

Management: Ops Manager

Typical end time: 5PM

Typical start time: 8AM

Work Remotely: No

This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous

People-oriented -- enjoys interacting with people and working on group projects.

Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.

Detail-oriented -- would rather focus on the details of work than the bigger picture.

Achievement-oriented -- enjoys taking on challenges, even if they might fail.

Autonomous/Independent -- enjoys working with little direction.

Innovative -- prefers working in unconventional ways or on tasks that require creativity.

High stress tolerance -- thrives in a high-pressure environment.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Supplemental Pay:

Paid Commission

Education:

High school or equivalent (Preferred)

Experience:

Sales Experience: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Previous account management experience

Articulate and well accustomed to a client facing role.

Willingness and ability to travel (if needed).

Work Location: One location

The ideal candidate will be able to appropriately identify the needs of both new and current customers who are in need of conversion services. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success.
• Create and maintain relationships with customers to better understand and achieve their needs.
• Conduct calls with our customers to identify opportunities for additional services.
• Manage all reporting about the status of customers' accounts.